CMDB Functional Consultant Remote Location

Job Title: CMDB, Discovery, Service Mapping Functional consultant

SACM FC JD

* Strong understanding of ITSM best-practice processes, with Configuration Management and Asset Management experience

* Hands-on experience with industry-standard Change, Configuration and Asset Management system tools, preferably within the ServiceNow environment

* Experience leading technical functional discussions to implement Asset & Configuration modules in ITSM Tools

* Minimum of 5 years of relevant recent experience in ITOM functional consultancy

* Design common service data model (CSDM) concepts to maintain the data integrity between CMDB and AMDB as required.

* Analyze the different CI and data sources (with Discovery, procurement system etc) and establish process and solution for maintaining data integrity coming from multiple sources

* Can accurately define a client issue and can interpret and document a resolution based on deep product knowledge shared by technical architect.

* Work with technical architect to understand the related technical requirements and capture configuration data and document functional specifications, test cases and solutions.

* Service Now ITOM Solution, design and process experience required.

* Participate in Configuration Management meetings and Story Time where appropriate

* Minimum of 10+ years of experience with CMDBDiscoveryService MappingITOM solutioningCMDB Health Dashboards.

* Minimum of 5+year experience with ServiceNow Discovery

* Have strong ITOM functional knowledge.

* Experience in IT Asset Management Lifecycle processes (including hardware and software)

* Good interpersonal skills, including collaboration, communication, relationship building, and negotiation

* Candidates with discovery and other ITOM certification will be preferred.

Preferred Requirements

* ITIL v3 Foundation certification

* ITIL Intermediate

* Asset CMDB Architecture solution experience

* ServiceNow administration experience

Keywords Service Now CMDBDiscovery, Integration, Service Mapping,CSDM,CMDB Health Dashboard, IRE(Identification & Reconciliation Engine)