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Head of Digital Colleague Experience & Transformation

Royal London Groupalderley edge, england🇬🇧United Kingdom

Quick overview

SeniorityLeader
Work modeHybrid
Locationalderley edge, england, United Kingdom

Job description

Royal London is seeking a Head of Digital Colleague Experience to drive the next phase of transformation across our Contact Centres and Group Operations. This senior role blends operations, digital strategy and AI to redesign processes, enhance colleague experience and improve customer journeys.

You will connect channels, automate workflows and shape CCaaS deployment while working across Digital, Technology, Operations and Change.

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