Junior Service Desk Technician (L1)

Summary:

We are seeking a motivated Junior Service Desk Technician (L1) to join our IT team in Australia. This role is essential for providing first-line support to our users, ensuring that technical issues are resolved efficiently and effectively. The successful candidate will play a key role in maintaining high levels of customer satisfaction and contributing to the overall success of our IT operations.

Responsibilities:

• Provide first-line technical support to users via phone, email, and in-person.
• Diagnose and resolve hardware and software issues in a timely manner.
• Log and track all support requests using the service desk management system.
• Assist in the setup and configuration of new hardware and software.
• Maintain documentation of technical procedures and user guides.
• Escalate complex issues to senior technicians as necessary.
• Participate in ongoing training and development to enhance technical skills.

Qualifications:

• A relevant qualification in IT or a related field (e.g., Certificate IV in Information Technology).
• Previous experience in a customer service or technical support role is preferred.
• Basic understanding of computer systems, networks, and troubleshooting techniques.
• Strong communication skills, both verbal and written.
• Ability to work effectively in a team and independently.
• A proactive approach to problem-solving and a willingness to learn.