Senior Manager – Business Strategy & Sales Performance

American Express Global Commercial Services (GCS) is the global leader in commercial payment solutions and continues to be an exciting, fast-growing business. To sustain this momentum, the organization is focused on accelerating sales and driving profitable charge volume growth. The Global Sales Enablement, Pricing & Transformation (SPT) team plays a critical role in achieving these objectives by enabling data-driven decisions, delivering strategic insights, and leading initiatives that improve business performance.

We are seeking a Senior Manager, Business Strategy & Sales Performance to join the SPT team and support the US Small, Medium, Enterprise B2B Sales & Solutions organization. This role sits at the intersection of strategy, analytics, and execution, partnering closely with Sales, Marketing, Product, Finance, Incentive Governance, and Enterprise Digital & Analytics to drive business results.

How will you make an impact in this role?

Reporting to the Director, Sales Enablement, Pricing & Transformation, you will lead high-impact initiatives that improve sales performance and support growth across the organization.

Success in this role requires the ability to combine strategic thinking with hands-on analytical capabilities, influence stakeholders across multiple functions, and translate complex data into actionable business recommendations.

• Lead strategic initiatives that support revenue growth and improve sales performance across the B2B Sales & Solutions organization.

• Partner with cross-functional stakeholders to identify opportunities, prioritize initiatives, and execute solutions that support business objectives.

• Develop hypotheses, validate assumptions, and provide data-driven recommendations to senior leaders.

• Independently analyze large and complex datasets to identify business drivers, performance trends, opportunities, and risks.

• Define, monitor, and evaluate key performance indicators (KPIs) to assess business performance and initiative effectiveness.

• Support annual sales goal setting, incentive plan development, and performance management processes.

• Build strong partnerships across Sales, Marketing, Product, Finance, Incentive Governance, and Enterprise Digital & Analytics to drive alignment and execution.

• Lead special projects from concept through implementation, balancing strategic priorities with operational execution.

• Identify opportunities to improve processes, operating models, and business outcomes through innovative and scalable solutions.

• Strategic thinker with strong business acumen and demonstrated ability to solve complex business problems.

• Proven experience using data and analytics to influence business strategy, improve performance, and drive measurable outcomes.

• Advanced Excel skills and strong PowerPoint storytelling capabilities.

• Intermediate to advanced SQL proficiency, including querying, joining, aggregating, and validating large datasets. AND/OR Experience using Python for analytics, reporting automation, data transformation, or business insights.

• Experience working with structured and unstructured data.

• Ability to independently perform analyses and translate findings into actionable business recommendations.

• Strong project management and prioritization skills in fast-paced environments with competing priorities.

• Demonstrated success leading complex cross-functional initiatives from concept through implementation.

• Resourceful self-starter who thrives in ambiguity and applies structured thinking to solve complex business challenges.

• Strong business mindset with the ability to connect strategic priorities to measurable initiatives and outcomes.

• Excellent relationship-building and consultative skills with the ability to influence stakeholders across multiple levels of the organization.

• Exceptional written and verbal communication skills, including the ability to synthesize complex information for executive audiences.

• Demonstrated ability to lead through organizational change, process transformation, technology implementation, and risk mitigation.

  Preferred Qualifications

• Bachelor's degree.

• 5-7+ years of experience in strategy, business analytics, sales enablement, management consulting, commercial operations, or related fields.

• Experience supporting B2B products, sales organizations, or commercial businesses.

• Experience using GenAI tools to improve analysis, decision-making, productivity, or business outcomes

• Experience with Tableau or other data visualization platforms.

• Experience with Hive or other big data environments.

• Experience with sales performance management, incentive design, territory planning, or commercial strategy.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.