Claims Executive (Cruise & Ferry)

About the company

Steamship Mutual is a P&I insurance company, with 250 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, New York and Japan, and Singapore.

Overall Job Purpose: 

Responsibility to provide P&I claims handling service and advice to the Club’s cruise and ferry membership. The role is based within the Americas Syndicate with a dedicated team that looks after the Club’s passenger ship Members based in North America and Europe with ships trading worldwide.

Key Responsibilities:

• Manage a portfolio of P&I claims within the Cruise & Ferry Syndicate, providing timely and commercially focused support to Members.
• Investigate, manage, and resolve a range of P&I claims, liaising with Members, correspondents, lawyers, surveyors, and other stakeholders as required.
• Build and maintain strong relationships with Members, delivering a high standard of service and support.
• Identify and communicate loss prevention opportunities and emerging claims trends.
• Maintain accurate and up-to-date electronic claim files and correspondence in accordance with Club procedures.
• Contribute to the continuous improvement of claims processes, systems, and working practices.
• Support the preparation of articles, technical updates, and other content for Member communications and Club publications.
• Develop and maintain technical knowledge of P&I insurance, maritime law, and the cruise and ferry sector through ongoing learning and professional development.
• Undertake any other duties or projects required in line with the responsibilities of the role.

Person Specification:

• Demonstrable experience managing personal injury matters, gained within a P&I Club, marine insurer, law firm, shipowner, or similar maritime environment.
• Degree educated or equivalent professional experience preferred.
• Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with Members and colleagues.
• Excellent written communication skills with a high level of attention to detail.
• Well organised, proactive, and able to effectively manage and prioritise a varied workload.
• Ability to work collaboratively with stakeholders at all levels and contribute positively within a small team environment.

What you will get:

•  Joining our collaborative, supportive and friendly working environment, you will enjoy a rewarding career with the opportunity to build on your existing skills and knowledge.
• We offer great work life balance initiatives, including competitive hybrid working policy.
• Clear and transparent career pathway – offering you continued support with enhancing your skills and creating employment development opportunities.
• We offer free educational access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs.
• An attractive benefits package which includes private healthcare.
• We also provide competitive health subsidy, and access to our comprehensive wellbeing and savings programme throughout the year, to create an environment that supports everyone’s mental and physical health.

Company Values 

Mutuality - ensuring fairness amongst Club Members

Integrity - upholding high ethical, legal, and regulatory standards

Safety and Sustainability - contributing to safety of life at sea and the preservation of the environment.

Transparency - building strong relationships based on trust and open communication.

Excellence - enabling our people to realise their full potential as team members, industry experts, leaders, and managers.

Collaborative - embracing flexibility, diversity, and inclusivity.

**Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff, and we welcome and encourage you to apply**