Night Auditor - Franchise

Essential Duties and Responsibilities:

• Conduct nightly audits of financial transactions and ensure accuracy in reporting.

• Manage front desk operations, including check-ins and check-outs for guests.

• Provide excellent customer service and address guest inquiries or concerns promptly.

• Maintain accurate records of room availability and reservations.

• Prepare daily reports summarizing occupancy, revenue, and other key metrics.

• Knowledge of OnQ/PEP is preferred

• Able to reconcile POS and banquet reporting to create a managers report

• Assist guests with requests related to their stay, including room changes or special accommodations.

• Ensure the front desk area is clean, organized, and welcoming for guests.

• Collaborate with other hotel departments to enhance guest experiences.

• Minimum Qualifications:

• • Strong guest services skills with a focus on hospitality management.

• • Experience in front desk operations within a resort or hotel setting is preferred.

• • Bilingual or multilingual abilities are highly desirable to cater to diverse guests.

• • Excellent phone etiquette and communication skills for effective guest relations.

• • Proficiency in customer service principles and practices.

• • Ability to work independently during night shifts while maintaining attention to detail.

• • Familiarity with hospitality software systems is a plus.

• Physical Requirements:

• • Walking, standing for extended periods, bending, and lifting.

• • Ability to lift 50 lbs.

• • You must be able to work the hours necessary to accomplish the hotel’s business and scheduled events.