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IT Helpdesk

WOONGJIN, INCSan Jose, CA🇺🇸United StatesPosted 16 Aug 2026

Why This Role Stands Out

You'll thrive in this mid-senior IT Helpdesk role at the rapidly growing WOONGJIN, Inc., gaining valuable experience with diverse hardware and software configurations while enjoying hybrid flexibility. If you have 4+ years of experience, excellent communication skills, and a passion for problem-solving, this is a fantastic opportunity to grow your career within a company dedicated to exceptional service.

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

Company Description

For More Open Positions Visit us at:
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Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Job Description
  • Installing and configuring hardware and software components to ensure usability.
  • Rack and stacking Server, lifting up to 50lb weight.
  • Troubleshooting hardware and software issues.
  • Ensuring electrical safety standards are met.
  • Repairing or replacing damaged hardware.
  • Upgrading the entire system to enable compatible software on all computers.
  • Install and configure systems which support infrastructure and/or R&D activities.
  • Develop and maintain installation and configuration procedures.
  • Performing tests and evaluations of new software and hardware.
  • Providing support to users and being the first point of contact for error reporting.
  • Establishing good relationships with all departments and colleagues.
  • Conducting daily backup operations.
  • Managing technical documentation.
  • Operations and Support
  • Asset Management, includes 4 physical asset audits per year
  • Need to track inventory any time

Qualifications
  • 4+ years of experience in computer networks and systems maintenance.
  • A+, Linux+, or Cisco Certified Network Associate accreditation advantageous.
  • Forman deployment experience
  • Ansible experience
  • RHEL, CENTOS, ROCKY, UBUNTU, and other Linux base OS installation, management, and support
  • Asset Management experience
  • Excellent written and verbal communication skills.
  • Good interpersonal skills.
  • Attention to detail.
  • Good problem-solving skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.

*** NO C2C ***

Skills

Ansible

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