Customer service expert

Customer Service Expert | Johnstone, United Kingdom | On-site | £12.71 per hour

This employer is a globally recognized leader in customer experience management, celebrated for its commitment to client success and recognized as a top workplace. They are seeking dedicated individuals to join their team, making a tangible difference in supporting students with their academic financial planning.

The Role

• Provide inbound customer support to students applying for university loans.
• Assist students and their families with inquiries regarding payments, eligibility, and funding.
• Handle a high volume of calls in a fast-paced contact center environment.
• Utilize internal knowledge base systems to find and relay accurate information.
• Ensure a positive customer experience by actively listening and resolving queries efficiently.
• Contribute to supporting students' academic futures through financial guidance.

What You'll Need

• Excellent interpersonal and communication skills.
• Proficiency in using PC systems and navigating multiple software applications.
• Ability to learn and adapt in a structured training environment.
• Resilience and problem-solving skills to manage challenging customer interactions.
• Strong listening skills and attention to detail.
• Flexibility to work within scheduled business hours (Monday - Friday, 8 am - 7 pm).

What's On Offer

• Paid, comprehensive training program, including classroom and virtual "nesting" phases.
• Opportunities for internal career progression and development.
• Employee Assistance Programme with 24/7 confidential support and access to virtual GP services.
• Eligibility for employee engagement activities and perks, including discounts on various retail, travel, and entertainment services.
• A supportive team environment with potential for company social events.

Apply via Haystack today!