Learning and Event Technology Specialist II

We're seeking a technology professional who enjoys working at the intersection of classroom technology, audiovisual systems, and end-user support. This position will play a key role in maintaining and improving technology used for instruction, presentations, meetings, and special events throughout a large academic environment. The role combines hands-on technical work, project participation, system administration responsibilities, and direct interaction with faculty, staff, and students.
The ideal candidate is comfortable troubleshooting complex technical issues, supporting live events where technology must perform flawlessly, and helping evaluate new tools and solutions. This opportunity is well suited for someone with a background in AV technology, educational technology, desktop support, or collaborative technology environments who enjoys balancing operational support with project-based work. This is a long term contract position that is onsite in Boston, MA.
Required Skills & Experience

• 3+ years of experience supporting AV, classroom, collaboration, or presentation technologies
• Experience troubleshooting hardware and software in a customer-facing environment
• Working knowledge of audio, video, display, conferencing, and streaming technologies
• Experience supporting Windows and macOS systems
• Strong problem-solving and incident management skills
• Ability to provide support during live meetings, presentations, and scheduled events
• Experience developing user documentation, training materials, or knowledge-base content
• Strong communication and customer service abilities

Desired Skills & Experience

• Experience within higher education, training, or instructional technology settings
• Familiarity with learning management platforms
• Knowledge of digital signage or content distribution systems
• Experience administering third-party technology applications
• Exposure to video production, recording, or streaming solutions
• Understanding of AV control systems and room technology integrations
• Experience mentoring junior staff or student workers
• Participation in technology deployment or infrastructure projects

What You Will Be Doing
Tech Breakdown

• 35% Classroom & Presentation Technologies
• 25% Audio/Visual & Collaboration Systems
• 15% Application Administration & Platform Support
• 15% Technology Projects & Upgrades
• 10% Documentation & End User Training

Daily Responsibilities

• 60% Technical Support & Troubleshooting
• 20% Project Implementation & System Improvements
• 10% Knowledge Sharing & Training
• 10% Cross-Functional Collaboration