Service Administrator

Job Summary:

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location.

In this role, you will make an impact in the following ways:

• Create basic work orders in required systems
• Raise purchase orders and process supplier invoices to AP
• Process customer invoices in the system
• Enter training records for the service team
• Assist at Service Reception when required
• Answer branch calls

To be successful in this role you will need the following:

Competencies:

• Interpret key financial indicators to support business decisions
• Communicate clearly across diverse audiences
• Direct, delegate, and remove obstacles to achieve outcomes
• Build trust through honesty, integrity, and authenticity
• Resolve conflict effectively and professionally
• Diagnose faults using troubleshooting processes and service tools
• Use electronic service tools to maintain, diagnose, and resolve issues
• Escalate technical issues efficiently and document findings
• Assess warranty eligibility and submit accurate claims
• Value and embrace diverse perspectives and cultures

Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

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