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Avaya Implementation Engineer Unified Communications & Contact Center Solutions

Turing IT LabsSeattle, WA🇺🇸United StatesPosted Sep 17, 2026

Why This Role Stands Out

This hybrid role at Turing IT Labs offers a fantastic opportunity to deepen your expertise in cutting-edge unified communications and contact center solutions, including Avaya and Genesys platforms. You'll thrive here if you have a strong background in enterprise voice systems and a passion for implementing complex technical solutions, contributing to impactful projects within a collaborative environment. Embrace the chance to grow your skills and advance your career with this exciting position.

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Seattle, WA, United States
Posted
Yesterday

Job Description

Role : Implementation Engineer – Unified Communications & Contact Center Solutions
Job Type : Full-time
Location: Seattle, WA or Portland, OR – Hybrid with 2 days in office per week

What We re Looking For

  • 5+ years of experience managing enterprise voice systems.
  • Proven expertise in the management, implementation and upgrades of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging).
  • Hands-on experience with Session Border Controllers.
  • Strong understanding of Microsoft Teams Calling with Direct Routing.
  • Experience with Genesys Cloud and Genesys Engage platforms.
  • Familiarity with Carrier Voice Network Management.
  • Knowledge of voice security, fraud detection, and third-party telephony integrations.
  • Willingness to support on-call rotation, including after-hours and weekends.
  • Strong written and verbal communication skills for proposals, scopes of work, RFP/RFI responses, design summaries, workshops, and internal enablement.
  • Strong analytical, collaboration, problem-solving, prioritization, and follow-through skills.
  • Willingness to travel. Travel may be required for customer meetings, discovery sessions, manufacturer events, internal meetings, conferences, and on-site work.

Preferred Qualifications

  • AADS integration experience with SSO / AD for Remote Worker is highly desirable
  • Experience managing complex Avaya IP Network regions is highly desirable

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