Why This Role Stands Out
This entry-level role offers you the chance to be the welcoming face of the New York Red Bulls, providing exceptional guest service on game days at Sports Illustrated Stadium. You'll develop strong communication and problem-solving skills while contributing to a memorable fan experience, with a competitive hourly wage of $25. If you are energetic, empathetic, and eager to help create a positive atmosphere, this is an exciting opportunity to join a reputable organization.
Quick Overview
Job Description
Red Bull New York (“RBNY”) are one of 30 teams in Major League Soccer (MLS) and one of the league’s ten original charter clubs. Founded in 1996, RBNY has competed in MLS since its inception. RBNY’s First Team plays its home matches at Sports Illustrated Stadium in Harrison, New Jersey and its Second Team plays its home matches at Montclair State University. RBNY are owned by the Austrian beverage company Red Bull GmbH, after which the team is named.
RBNY’s First Team is a three-time MLS Supporters’ Shield winner and a two-time Conference Champion, while the Second Team is the 2025 MLS NEXT Pro Champion. RBNY also operates one of the nation’s premier youth soccer development programs, spanning local partnerships across New York and New Jersey. RBNY’s Academy is ranked among the top development organizations in the country.
POSITION SUMMARY
Premium Services Representatives are the face of The New York Red Bulls and Sports Illustrated Stadium. They provide game day customer service to all guests including our premium members and partners. As a Premium Services Representative, you should always be able to provide accurate information about the arena, have a natural sense of empathy, and express an inner desire to help others have a more positive experience. You will assist fans in all ways possible. Together we will champion the goal of providing the best game day experience in the New York Tri-State area!
Engage with fans and provide accurate information about Red Bull New York and Sports Illustrated Stadium
Provide a high level of customer service
Problem-solve by effectively communicating with guests and manager
Have high energy when engaging fans and directing them to their proper hospitality areas
Present a neat and tidy appearance while following our uniform standards
Welcome and acknowledge all guests, scan tickets, apply designated wristbands/credentials all in a timely, efficient and professional manner
Must be at least 18 years of age or older
Flexible; you will work unusual hours including nights, weekends, and some holidays
A commitment to work at least 70% of our 2026 Season Home Schedule & Stadium Events
Will endure seasonal temperatures as working conditions sometimes require outdoor work
Due to the cyclical nature of the entertainment industry, you may be required to work varying schedules to reflect the business needs of the company.
The hourly rate for this position is $25/ hour. The hourly rate is subject to change and may be modified.
Red Bull New York is an equal opportunity employer and we will not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or any other classification protected by law.