Central Operations Administrator

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 13 successful locations launched nationwide in under 5-years. Our BRAND NEW Chicago, IL (Roselle) location will make 14. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 70 years of proven excellence to deliver the highest standard of customer satisfaction.

The Central Operations Administrator ensures seamless order fulfillment and an optimized customer journey by effectively managing ERP and CRM systems, reviewing sales orders, generating pick tickets, resolving shortages and confirming shipment readiness. This role drives efficiency, enhances customer satisfaction, and supports informed decision-making through clear communication and reporting.

Key Responsibilities of Central Operations Administrator:

Own the outbound workflow in our ERP

• Review sales orders and outbound order lines in Infor LN (our ERP) daily for canceled, open, released, or staged issues.
• Clear outdated advised entries and confirm no lingering commitments.
• Generate outbound advice accurately and keep it within SLA.

Material Planning and Pick Ticket generation

• Review stock health reports, identify/expedite needs, and create transfer moves with warehouse support.
• Work shortages with the Centralized Operations/Planning team and flag risks early.
• Confirm upcoming sales orders have full material coverage, with no missed items.
• Check planning signals against actual availability and demand.
• Generate accurate pick tickets and move jobs through the workflow on schedule.
• Notify the warehouse when tickets are ready.

CRM Management

• Upload pick tickets to Salesforce and related work orders.
• Ensure order status and documentation is aligned between the ERP and Salesforce (CRM).

Collaborate with Cross Functional Leaders

• Partner with Production, Warehouse, Planning, and Expediting to keep supply, demand, and shipment readiness aligned.
• Share upcoming orders, pick waves, and risks in advance.
• Resolve shipment issues with the warehouse, including in-transit items, receipts, put-away, and open Purchase Orders.
• Work with the expeditor on orders nearing 21 days, and clear any holds.

Details:

• Monday- Friday, 8:00am- 5:00pm (flexibility as needed)
• $54,000- $62,000+ based on experience, plus a quarterly bonus program

Requirements of a Central Operations Administrator

• 2-5 years of Office Management/ Business Administration Management experience in a construction, remodeling or manufacturing environment.
• ERP experience, ideally Infor LN or a similar system, and comfort working in it all day
• Experience in order fulfillment, warehouse operations, materials, planning, or logistics coordination
• Working knowledge of Salesforce, or the ability to pick it up quickly
• Strong attention to detail. You catch the one wrong line before it becomes a problem.
• Must be able to manage multiple tasks and priorities and easily adapt to changing situations
• A planner’s mindset. You see shortages coming and act before they land.
• Clear, confident communication with Production, Warehouse, and Planning leaders
• Bachelors degree (preferred)
  

• 401(k) with matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance