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HP

Senior Production Support Engineer

HR PunditsAustin, TX🇺🇸United StatesPosted 8 Sept 2026

Why This Role Stands Out

This Senior Production Support Engineer role offers a fantastic opportunity to drive innovation in AI-augmented incident management and anomaly detection for a prominent client, fostering significant career growth. If you excel in production support, possess strong root-cause analysis skills, and are eager to leverage AI technologies, you'll thrive in this impactful, long-term contract position. Apply today to contribute to critical FinOps applications and maintain high uptime standards!

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Austin, TX, United States
Posted
23 hours ago

Job Description

About the Job:

You will be aligned with our long-standing client in the Senior Production Support Engineer. The candidate should be aware of the latest trends in this industry as are applicable from a domain and technological perspective

Role: Senior Production Support Engineer

Location: Austin, TX (Onsite)

Duration: Long term contract

Job Description:

Role Purpose Owns AI-augmented incident triage, runbook execution, and root-cause analysis, and separately owns AI-powered anomaly detection and spend/usage alerting.

Key Responsibilities:

  • Own AI-augmented incident triage, runbook execution, and root-cause analysis across the 3 core FinOps applications and 50+ services.

  • Build and maintain AI-powered anomaly detection and spend/usage alerting.

  • Support the 99.99% uptime target during core PST business hours (8AM-5PM)

  • Operate within the support portion of delivery (L1/L2/L3 tiers) within the 35% run-and-support split.

  • Contribute to baselining incident response/resolution times post-transition.


Must-Have:

  • 8-13 years in production support or SRE, including incident management.

  • Experience with monitoring/alerting tooling, ideally Google Cloud Platform-native.

  • Demonstrated root-cause analysis discipline at production scale.

  • Experience with AI-based anomaly detection tools.

  • Node.js or Python for support automation/scripting.


About HR PUNDITS Inc.

HRP is a trusted partner to leading implementation partners and customers, recognized for our commitment to quality resourcing and sustainable business growth. We prioritize customer success and work collaboratively to drive growth, ensuring that each engagement delivers impactful results and long-term value

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