UX/UI Designer - Housing Repairs Transformation Project

Aatom Recruitment is looking for UX/UI Designer - Housing Repairs Transformation on behalf of a Local Authority.
Job Title: UX/UI Designer - Housing Repairs Transformation
Contract Duration: 3 Months
Hours Per Week: 36

Work Pattern: Hybrid - 2/3 days in the office per week.

The Opportunity

This is a hands-on role within a multidisciplinary transformation team, working alongside service designers, business analysts, product specialists, developers and housing subject matter experts.

You will help shape the future customer experience for Housing Repairs, translating complex business and user needs into elegant, accessible and scalable digital solutions. From concept development through to delivery-ready designs, you will be responsible for creating experiences that balance usability, accessibility, compliance and operational effectiveness.

This role would suit a highly creative and detail-oriented UX/UI professional who is equally comfortable working on customer journeys, interaction design, visual design systems and complex digital products.

Key Responsibilities

• Create exceptional visual design across web and interactive platforms, with a focus on clarity, hierarchy and precision.

• Design end-to-end customer journeys and digital experiences across Housing Repairs services.

• Contribute to concept development, solving both business and customer problems and carrying ideas through to beautifully executed outcomes.

• Create user flows, journey maps, wireframes, prototypes and high-fidelity designs.

• Design systems, interfaces and reusable components that scale across multiple touchpoints and experiences.

• Collaborate closely with UX specialists, content designers, product teams and engineers to ensure seamless integration of design and functionality.

• Translate ideas into sketches, prototypes and production-ready designs with speed and accuracy.

• Conduct user-centred design activities, design validation workshops and usability testing.

• Uphold and elevate the level of design craft across all outputs, ensuring consistency and attention to detail throughout the design lifecycle.

• Present design work with confidence, clearly articulating the rationale behind design decisions and influencing stakeholders at all levels.

• Work closely with the Design Lead and Product teams to refine and evolve the overall design direction.

• Ensure designs comply with accessibility standards, digital best practice and organisational design principles.

• Support the development of resident-facing self-service channels and digital service improvements.

• Produce detailed specifications and assets to support successful development and implementation.

Essential Requirements

• Significant experience in visual and interactive design, ideally gained within agency, consultancy or large-scale transformation environments.

• A portfolio demonstrating a high level of design craft, commercial understanding and exceptional attention to detail.

• Experience designing for large-scale digital platforms, products or service ecosystems.

• Strong understanding of customer-centred design methodologies and service design principles.

• Experience creating design systems, component libraries and scalable interface patterns.

• Strong understanding of complex product environments, systems thinking and business processes.

• The ability to move fluidly between concept development and detailed execution.

• Expertise in user journey mapping, wireframing, prototyping and interaction design.

• Proficiency in modern design and prototyping tools, including Figma and similar platforms.

• Experience working collaboratively within multidisciplinary teams.

• Strong communication, presentation and stakeholder management skills.

• The ability to operate at pace whilst maintaining an exceptionally high standard of output.

• A deeply detail-oriented approach with a commitment to quality and consistency.

• Experience delivering digital products and services within complex, regulated environments.

• Strong understanding of accessibility, inclusive design and compliance requirements