Quick overview
Job description
The Role
We are looking for a Duty Supervisor to support with the smooth operation of The Arsenal Hub and deliver a high-quality service for customers and participants.
This important role will ensure compliance with safeguarding, health and safety standards, support football and outreach programmes, and contribute ideas to strengthen community engagement at The Arsenal Hub.
Who we are
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
Our Commitment to Safeguarding
We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.
Your day-to-day
Elevate the customer experience - you will deliver a high-quality service for customers and participants, taking responsibility for the day-to-day operation of the Arsenal Hub on a shift basis
Create a safe environment - you will uphold the club’s safeguarding policies, health and safety standards, and other relevant legal frameworks, escalating concerns to the Hub Manager
Community work - you will help contribute to inclusive, meaningful services that reflect the needs of the local community
Drive ideas forward - you'll offer suggestions and ideas to the Hub Manager to maximise usage and enhance the Hub’s impact
What we are looking for
Customer care experience - you have previously worked in a customer-facing environment, demonstrating a commitment to service excellence
Track record in operational support - you have experience working in busy settings, including setting up equipment, cleaning and maintenance of the hub
First aid qualified - you are first aid qualified and understand the regulatory requirements of operating within a sports centre environment
Passion for football and community - you have a genuine interest in football and recognise its power to engage and unite communities
Communication skills - you're confident in your ability to deliver and communicate in verbal and written form to colleagues, participants and customers
Commitment to ED&I - you understand and actively promote inclusive principles both in the workplace and the wider community
Safeguarding knowledge - you are committed to best practice in safeguarding and health legislation, supporting a safe and responsible environment
Please note: this is a rotating shift based position which requires working unsociable hours, matchdays, weekends and bank holidays
Why choose us
At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:
An exciting reward and recognition scheme
Generous holiday allowance which increases with your length of service
Great internal learning and development programmes
A flexible hybrid working model
Priority access to apply for match tickets
A competitive health and wellbeing benefits package
A leading Employee Assistance Programme
Great discounts with some of our Partners
An opportunity to play a vital role in delivering our ED&I strategy by joining one of our Employee Networks
Discover why ‘Our Gunners’ are proud to be part of our team - view their stories here.
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.
Application Closing Date - Monday 16th November 2026
Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.
Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there.
Good luck!