Business Analyst - Energy

The Opportunity

We're looking for an experienced Business Analyst to play a pivotal role in delivering key strategic initiatives, driving process improvement, and helping translate business needs into practical technology solutions.

This is an exciting opportunity for a collaborative and commercially minded Business Analyst to work across business and technology teams, contributing to projects that shape the future of our Consumer division.

What You'll Be Doing

As a Business Analyst, you will partner with stakeholders across the organisation to understand business challenges, define requirements, and support the successful delivery of projects and continuous improvement initiatives.

Key responsibilities include:

• Collaborating with stakeholders across Technology and business teams to gather, validate and prioritise business and technical requirements.
• Translating complex concepts into clear, actionable requirements, user stories and business processes.
• Facilitating workshops, interviews and discovery sessions to uncover business needs, challenges and opportunities.
• Working closely with architects, engineers and project managers to ensure business requirements are aligned with technical solutions.
• Producing and maintaining high-quality documentation, including requirements, process maps and analysis artefacts.
• Documenting current-state (as-is) and future-state (to-be) processes.
• Identifying opportunities for process improvement and contributing to solution design discussions.
• Supporting project delivery through effective stakeholder engagement, analysis and change readiness activities.
• Undertaking additional duties as required.

What You'll Bring

We're seeking a highly capable and experienced Business Analyst who thrives in a fast-paced environment and can confidently engage with stakeholders at all levels.

• 5+ years' experience as a Business Analyst within complex business and technology environments.
• Previous Business Analyst experience within an Energy Retail environment.
• Strong stakeholder management, influencing and negotiation skills.
• Excellent business analysis and process documentation capabilities.
• Expertise in user story mapping and persona-based requirements gathering.
• Understanding of BPMN methodologies and business process modelling.
• Knowledge of BABOK frameworks, techniques and tools.
• Exposure to AI-enabled tools and approaches supporting business analysis activities.
• Experience within Power, Gas, Electricity, Telecommunications or related industries.
• Demonstrated ability to build trust, collaborate and influence across business and technical teams.
• Excellent verbal and written communication skills.
• The ability to operate effectively at both strategic and operational levels.
• Strong organisational skills with the ability to manage competing priorities and navigate ambiguity.