IT Quality Assurance Specialist (m/f/x)

For our department UX & QA within General Services, we are looking for a (an):

IT Quality Assurance Specialist (m/f/x)

Main duties:

• Interpret and build upon Luxair's quality assurance standards, and ensure that our final products observe those standards
• Document quality assurance activities with internal reporting and audits
• Assist with new standards for development and design, with improvements, and create testing protocols for implementation across all business units
• Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables
• Develop or update any complaints and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
• Drive and push for high level of quality of all product related topics within IT, business and with external stakeholders
• Observe and raise opportunities for new features, analyses and prepare technical specifications of new integrations, informs about potential implementation gaps
• Provide relevant information in product status reports, technical documentation, specifications, user manual or feedback;
• Lead the testing efforts for the product or application, in a disciplined, session-based approach
• Define the scope of testing within the context of release/delivery
• Development and definition of tests methods and testing tools
• Build tools, scripts, automate, query various database types to help with broader or deeper testing coverage
• Highlight bugs source, finding ways to reproduce weird behaviors, bug advocacy
• Management of testing activities (analysis, test planning and organization).

Required profile:

Minimum required criteria:

• Be holder of a bachelor degree "BAC& 3" in Information Technology or equivalent combination of education and experience in a similar position
• Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor
• High proficiency in computer technology and systems operations
• Relevant experience in quality analysis, testing, management, engineering, assurance or similar
• Strong analytical and problem-solving skills, taking a disciplined and systematic approach
• Able to work efficiently in an agile and other iterative style team environment with proactive work attitude
• Show empathy, honesty, integrity and accountability. Good listening skills and ability to defend stakeholder needs
• Demonstrated knowledge of testing best practices, version control practices and defect management practice
• Able to prioritize tasks alone depending on changing product or project risks
• Be autonomous and able to work closely with Product Owners and other stakeholders to understand their expectations at a deep level but can act as a team player and a coach/mentor too
• Excellent verbal and written communication skills in English (French and/or German is considered as an advantage).

The ideal candidate:

• Knowledge of Luxemburgish or any other language is considered as asset.