Head of Human Resources and Office Management

Job Description
The HR Manager serves as a tactical leader within the Human Resources department, responsible for managing assigned HR programs, benefits administration, administrative processes, and project-based initiatives. This role ensures consistent execution of HR operations across all MRS locations by coordinating resources, monitoring progress, supporting compliance practices, analyzing HR metrics, and driving improvements related to training, performance management, employee retention, systems, workflows, and overall HR service delivery.

The HR Manager also collaborates with HR team members and business leaders to implement initiatives that support departmental and company objectives. Manage companywide benefits administration processes, including enrollment accuracy, vendor and system coordination, employee issue escalation, open enrollment planning, and process improvement recommendations. Analyze self-funded benefits data to support strategic benefit changes that improve utilization and control costs for both the employer and employee.

Develop, monitor, and coordinate employee retention strategies by analyzing turnover trends, identifying risk areas, recommending targeted interventions, and measuring the effectiveness of retention initiatives. Manage the company performance review cycle, including process timelines, manager communications, completion tracking, follow-up, and continuous improvement recommendations. Manage and maintain the company’s Learning Management System (LMS), ADP Workforce Now.

Analyze HR metrics, employment trends, turnover data, compliance activity, and workforce indicators to prepare reports and recommendations for HR leadership and management. Support HR projects and initiatives from planning, through execution by identifying required HR support, coordinating resources, monitoring progress, and ensuring consistent implementation across the organization. Partner with the Director of Human Resources to design, prioritize, and implement HR programs, training, process improvements, and initiatives that support departmental and company goals.

Monitor compliance practices across assigned HR functional areas, recommend policy or process improvements, and support implementation of best practices to reduce employment-related risk. Identify opportunities to improve HR systems, workflows, reporting, and service delivery to increase efficiency, consistency, and employee satisfaction. Bachelor’s degree in Human Resources, Business Administration, or a related field. Background in wellness programs and employee training preferred.

Five years of progressively responsible HR generalist experience in a multi-state environment, including employment law and regulations, high-volume recruitment and selection, and employee relations. Strong computer and technology skills, including Microsoft Office, HRIS, LMS, and applicant tracking systems. (Demonstrated knowledge of HR laws, including ADA and EEO requirements.
~ Professional manner and commitment to exceptional customer service. Ability to build effective relationships with employees and managers. Demonstrated conflict management skills.

Strong time management skills in a fast-paced, changing environment. Bilingual in English and Spanish is a plus. Work is performed primarily in a standard office environment using a laptop, keyboard, and monitor. Employees must wear all required safety equipment when visiting warehouse facility locations. MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1st of the month following 30 days of hire.

Additional benefits available 1st of the month following 60 days of hire include Critical Illness, Identity Theft, Accident, Hospital Indemnity, company paid life insurance, company paid short-term disability, company paid long term disability and 401K plan with company match. Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program. We encourage Veterans to apply. Monday - Friday, hours between 7am - 5pm