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Eightfold AI / SAP

iTek People, Inc.Santa Clarita, CA🇺🇸United StatesPosted Oct 5, 2026

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Santa Clarita, CA, United States
Posted
Yesterday
SQLJiraPostmanREST

Job Description

Job Title: Eightfold AI / SAP
Location: Santa Clara, CA (Hybrid) 
Work Authorization:  ( / )
Experience :12+ Years
Position Overview
We are seeking a proactive, detail-oriented Technical Support Engineer with deep hands-on expertise in the Eightfold AI platform and enterprise integrations (including SAP ecosystems). In this role, you will provide Tier 2/Tier 3 technical support, diagnose complex system issues, and optimize integrations across Talent Acquisition, Talent Management, and Talent Design modules. The ideal candidate thrives in hybrid enterprise environments, works independently, and pairs technical troubleshooting skills with strong cross-functional communication.
Key Responsibilities
  • Platform Support: Deliver end-to-end technical, production, and application support for the Eightfold AI platform and associated enterprise integrations.
  • Incident & Ticket Management: Monitor inbound ticket queues, prioritize incidents based on business impact, drive root-cause analysis (RCA), and ensure strict SLA compliance.
  • API & Data Troubleshooting: Validate payloads, troubleshoot REST APIs, debug JSON data exchanges, and inspect application logs to resolve integration failures.
  • Data Validation: Write and execute complex SQL queries to inspect backend data structures, reconcile data discrepancies, and support ad-hoc reporting needs.
  • Cross-Functional Collaboration: Partner with internal technical teams, business stakeholders, implementation partners, and third-party vendors to resolve escalations efficiently.
  • Documentation & Enablement: Author and maintain technical runbooks, troubleshooting guides, standard operating procedures (SOPs), and internal knowledge base articles.
  • Configuration & Testing: Assist with system configurations, patch validation, regression testing, and production deployment activities as needed.
Required Qualifications
  • Core Experience: 5+ years of dedicated experience in Technical Support, Application Support, or Production Support within enterprise SaaS environments.
  • Platform Expertise: Proven hands-on administration/support experience with Eightfold AI, specifically across:
    • Talent Acquisition
    • Talent Management
    • Talent Design
  • Integration & Query Skills:
    • Proficient in writing and optimizing SQL queries.
    • Solid understanding of REST APIs, payload structures, authentication, and endpoint testing (Postman, cURL, etc.).
    • Hands-on experience working with JSON structures and application log parsing.
  • Problem Solving: Demonstrated ability to independently dissect complex functional and technical defects and drive them to resolution.
  • Communication: Clear, professional verbal and written communication skills suitable for enterprise stakeholder engagement.
Preferred Qualifications
  • Prior experience supporting or integrating Eightfold AI with SAP SuccessFactors or broader SAP HCM landscapes.

Best Regards,

Anand Singh,
Sr.US IT Recruiter,
*************
Cell: Ext:115
  • Familiarity with enterprise ticketing platforms such as Jira, ServiceNow, or Zendesk.

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