Technology

Network Support Engineer

The Brixton GroupSeattle, WA🇺🇸United States

Why this role stands out

You'll thrive in this impactful role providing critical post-launch support for a large-scale broadband network, developing your troubleshooting expertise across a wide range of technologies. This on-site opportunity in Seattle offers competitive hourly compensation and is perfect for a mid-senior engineer passionate about network stability and continuous learning. Apply today to contribute to a leading technology company!

Quick overview

Salary$60 - $70/hr

SeniorityMid Senior

Work modeOn Site

LocationSeattle, WA, United States

TCP/IPAnsibleDNSPython

Job description

Duration: 6+ months
Compensation: $60-70/hr
Location: On-site 1-2 days/week in Seattle, WA
*** U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor or transfer visas at this time. ***
*** No Vendors/3rd parties. ***
We are seeking an experienced Network Technical Support Engineer to provide post-launch support for a large-scale broadband network. The ideal candidate will have strong hands-on troubleshooting skills across Layer 2/Layer 3, broadband access, routing, IP, and transport networks.
Key Responsibilities:

Troubleshoot complex issues involving connectivity, latency, packet loss, routing, and network performance.
Perform end-to-end fault isolation across access, aggregation, transport, IP, and customer connectivity.
Troubleshoot VLAN, QinQ, Ethernet, ARP, DHCP, DNS, IPv4/IPv6, BGP, OSPF/IS-IS, VRF, NAT/CGNAT, and QoS.
Analyze packet captures, logs, alarms, routing tables, interface counters, and network telemetry.
Support broadband technologies including FTTH, GPON/XGS-PON, OLT/ONT, BNG/BRAS, RADIAAA, and subscriber management.
Lead incident resolution, root-cause analysis, and post-incident reviews.
Collaborate with NOC, Network Engineering, Operations, Architecture, Service Assurance, and vendors.
Develop troubleshooting procedures, runbooks, and recommendations to improve network stability.

Required Skills:

5+ years of Network Engineering, Network Operations, or Technical Support experience.
Strong production experience with L2/L3 networking, TCP/IP, routing, and broadband networks.
Hands-on experience with network CLI, Wireshark/tcpdump, monitoring, and troubleshooting tools.
Experience supporting large-scale, multi-vendor production networks.
Strong analytical, troubleshooting, and communication skills.
Python/Ansible and networking certifications such as CCNA/CCNP or JNCIA/JNCIP are a plus.

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