DevOps Engineer - AWS Cloud Support

Job#: 3049263

Job Description:
DevOps Engineer - AWS Cloud Support

Location: Tampa, Dallas, or Jersey City (Hybrid)

Role Overview

We are seeking a senior DevOps Engineer with a strong background in software engineering and extensive experience in AWS cloud infrastructure. This role is focused on production operations, supporting a complex, multi-account, and multi-region AWS environment. The ideal candidate will leverage deep technical expertise in Terraform and AWS services to enhance operational stability, automate processes, and provide critical support during production incidents.

Key Responsibilities

• Manage and support the production AWS environment, ensuring high availability and performance.
• Develop and maintain infrastructure-as-code using Terraform, including both Open Source and Enterprise versions.
• Run CI/CD pipelines, manage production deployments, and handle Terraform/code backporting.
• Lead troubleshooting and incident response for production issues, distinguishing between application and infrastructure problems.
• Build, configure, and troubleshoot end-to-end observability solutions using tools like CloudWatch and Grafana.
• Participate in on-call rotations and serve as a key technical resource during incident management calls.
• Collaborate with development and operations teams to integrate new services and automate operational tasks.
• Provide technical guidance to elevate the capabilities of the broader team.

Required Qualifications

Technical Skills:

• Expertise in AWS services, particularly in a multi-account, multi-region context. This includes services such as EC2, RDS, S3, SQS, and CloudWatch.
• Strong, hands-on experience with Terraform for infrastructure-as-code, including an understanding of state management, resource deployment, and the differences between Terraform Open Source and Terraform Enterprise.
• Proficiency with scripting and configuration languages such as Python, YAML, and JSON.
• Experience building and maintaining observability and monitoring pipelines, including familiarity with CloudWatch, Grafana, and event-driven alerting.

Experience:

• Proven background as a software engineer who has transitioned into a cloud operations, DevOps, or infrastructure role.
• Demonstrated experience in a production operations or support capacity, with responsibility for managing live environments.
• Experience with production incident management, including troubleshooting complex issues and communicating effectively during high-pressure situations.
• Understanding of infrastructure automation principles and their practical application in large-scale environments.

Preferred Qualifications

• Experience with Terraform Enterprise is highly preferred.
• Familiarity with ServiceNow integration for incident management.
• Experience working within large, distributed environments with hundreds of AWS accounts.
• Strong communication skills and the ability to act as a visible technical lead during incident calls.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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