Regional Estate Services Manager

About the role

The Guinness Partnership is looking for a Regional Estate Services Manager to join our team covering the Yorkshire, Nottinghamshire & Derbyshire region on a full-time 35 hour per week permanent basis.
What we are looking for

As Regional Estate Services Manager, you will lead and develop a geographically dispersed team to deliver safe, compliant and resident-focused estate services across a diverse portfolio of neighbourhoods.

You will be responsible for ensuring consistently high service standards, driving operational performance, maintaining strong health and safety compliance and delivering excellent outcomes for residents. Using performance data, resident feedback and operational insight, you will identify opportunities to improve services, increase efficiency and enhance the resident experience.

You will be able to demonstrate these essential skills

• Significant experience leading and developing geographically dispersed operational teams within a customer-facing environment.

• Proven ability to deliver high-quality services through effective performance management, coaching and employee engagement.

• Experience of managing operational performance through KPIs, quality standards and resident satisfaction measures.

• Strong understanding of health and safety legislation, risk management and compliance requirements, with experience of promoting a positive safety culture.

• Experience of managing and allocating resources effectively to achieve service objectives and deliver value for money.

• Ability to analyse performance, resident and operational data to identify trends, solve problems and drive continuous service improvement.

• Experience of leading change, implementing new ways of working and embedding service improvements.

• Excellent communication and interpersonal skills, with the ability to influence and build effective relationships with residents, colleagues and stakeholders at all levels.

• Strong planning, organisational and prioritisation skills, with the ability to manage competing demands across a large and diverse geographical area.

• Demonstrable commitment to delivering excellent customer service and improving outcomes for residents.

• Experience of managing employee relations, including performance, conduct and capability matters.

• Proficient in the use of IT systems and Microsoft Office applications, including the ability to interpret and utilise performance data.

Essential Qualifications:

• CIH Level 4 qualification or willingness and ability to work towards achieving it.

• Institute of Occupational Safety and Health Certification or willingness and ability to work towards achieving it.

• Full UK driving licence and access to a vehicle suitable for business use.

To apply:
If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

Due to the large geographical coverage for this role the successful candidate can be based anywhere in the Yorkshire, Nottinghamshire or Derbyshire regions.

This is an opportunity to take on a significant regional leadership role where you can make a visible difference to service quality, resident satisfaction and the environments our customers call home. You will join a collaborative organisation committed to investing in its people, continuously improving services and delivering excellent resident outcomes.