Level 3 Network Operations Director

We are seeking a highly skilled and hands-on Senior Network Engineer to join our Enterprise Network Services team. This role is responsible for deploying, and supporting critical network infrastructure across both internal enterprise environments and external customer-facing platforms.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Infrastructure Production Management & Reliability Engineering position at the Director level, which is part of the job family responsible for maintaining the stability and reliability of the organization's infrastructure systems, ensuring optimal performance and availability to support business operations.

Since 1935, Morgan Stanley is known as a global leader in financial services, continuously evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

The ideal candidate will have extensive experience planning and executing critical network security and infrastructure patch rollouts in fast-paced, highly regulated, and uptime-sensitive environments. The role requires deep expertise in routing, switching, data center networking, internet connectivity, network security, and production change management.

The successful candidate will demonstrate a strong track record of executing complex infrastructure changes with minimal risk, maintaining network resiliency, and supporting business-critical services operating in 24x7 global environments.
What you'll do in the role:

• Provide L1/L2 teams with escalation support for day-to-day operational issues and network-related incidents, ensuring timely troubleshooting and resolution.
• Provide weekend technical and escalation support for network break-fix activities and planned maintenance, helping mitigate operational risk and maintain infrastructure stability.
• Implement, and support enterprise-scale network infrastructure across data centers, cloud, campus and branch environments.
• Provide Tier-3 support and technical leadership during major incidents and escalations.
• Develop and maintain network standards, update documentation, and engineering procedures.
• Coordinate maintenance windows, rollback plans, validation testing, and post-implementation reviews.
• Coordinate end-to-end remediation activities including maintenance windows and pre/post validations across multiple stakeholders, including business application owners, multiple infrastructure teams (Unix, Load Balancer, Firewall etc), security teams, and all relevant third-party vendors (Cisco/Arista etc).
• Monitor network performance and proactively identify risks before they impact production.
• Develop automation solutions using Python, Ansible, or similar tools to improve operational and deployment efficiency.
• Standardize deployment procedures and reduce manual intervention through automation.
• Drive operational excellence through continuous process improvement and infrastructure optimization.
• Ensure compliance with security, audit, and regulatory requirements through timely remediation of vulnerabilities.

What you'll bring to the role:

• 8+ years of enterprise network engineering experience.
• Strong hands-on experience with: Cloud observability skill set and cloud native tools like CloudWatch, APIs, VPC reachability analyzer, Network Watcher etc.
• Leaf-Spine Architectures across Cisco and Arista Platforms
• Ansible, Python, Terraform, Github and Jira expertise along with network knowledge on various protocols like BGP/OSPF etc.
• Proven experience executing critical security patching and production network upgrades in large-scale environments.
• Strong experience supporting both internal infrastructure and internet-facing production services.
• Demonstrated ability to perform complex maintenance and migration activities during scheduled change windows.
• Strong understanding of network resiliency, high availability, and disaster recovery principles.

Preferred Qualifications

• CCNP, CCIE, or equivalent industry certifications.
• Knowledge of network automation frameworks.
• Experience with large-scale global data center environments.
• Familiarity with agile delivery and DevOps methodologies.
• Financial services domain knowledge is a plus

Personal Attributes

• Strong ownership and accountability.
• Calm and decisive under pressure.
• Excellent troubleshooting and analytical skills.
• Strong communication and stakeholder management capabilities.
• Ability to operate effectively in fast-paced, highly dynamic production environments.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

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Expected base pay rates for the role will be between $120,000 and $165,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

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