Program Manager

Job Summary

We seek a self-motivated Program Manager to join Linaro’s Engineering team. To succeed in this position, the individual must have strong project management experience in software services, solid customer-facing skills, and technical knowledge of open-source or embedded systems. The Program Manager plays a crucial role in managing software services projects to ensure timely delivery and manage the customers’ expectations.

The Program Manager works with the team to track deliverables, identify/resolve project risks, and proactively communicate project status to internal stakeholders and customers. The Program Manager also serves as a Community Manager, guiding and facilitating community Working Groups to ensure timely execution of open-source initiatives and manage stakeholders' and customers’ expectations.

Travel

Linaro is a widely distributed company, so domestic and international travel is occasionally required. The Program Manager may be required to participate in project kick-off meetings and development sprints. Key responsibilities and accountabilities:

• Maintain day-to-day operational tracking and communications with customers.
• Manage multiple complex initiatives, including prioritization, estimating, scheduling, and risk mitigation
• Control and maintain requirements in JIRA.
• Oversee financials using Linaro’s accounting and time-logging system (Kantata).
• Maintain ownership, reporting, and updates for internal/external stakeholders (Confluence).
• Control scope, budget, and schedule using appropriate change governance.
• Trigger escalation of issues when necessary.
• Coordinate inter-team dependencies and communication.
• Contribute to continuous improvement initiatives as they relate to service delivery.
• Work side by side with Working Group (WG) Technical Chairs and members to adhere to lifecycle standards:
• Steer teams through the development of RFQs, ROMs, and executable SoWs.
• Create and oversee active contracts.
• Assure adherence to Community Rules as defined by charters, such as voting for structural guidelines.
• Evangelize membership through complementary marketing initiatives.
• Perform administrative tasks such as ensuring successful company onboarding.
• Enhance group workflows as operational improvements are identified.
• Provide updates to Community Websites and Social Media platforms.
• A willingness to champion any activities associated with attaining, retaining, and integrating member companies.
• At least 4+ years of direct Program Management experience in a software/hardware technology
• Experience working and managing in a customer-facing environment (strong people skills)
• Highly innovative, flexible, and self-directed, with the ability to work from home productively, is a must

Desired Skills and Experience

• PMP, CSM, or PRINCE2 certification preferred