ServiceNow IT Developer

Your Day-to-Day

• Design, develop, configure and maintain solutions on the ServiceNow platform
• Develop and customise ServiceNow applications, while favouring standard out-of-the-box functionalities
• Work with Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Catalog Items, Workflows and Flow Designer
• Develop and maintain integrations using IntegrationHub, REST/SOAP APIs, MID Server, LDAP/Active Directory and third-party systems
• Translate business and functional requirements into robust technical solutions
• Participate in solution design workshops and assess the technical impact of changes
• Contribute to platform upgrades, governance, performance, security and technical documentation
• Provide expert support on complex incidents and perform root cause analysis
• Identify opportunities to improve and automate processes across the platform
• Contribute to the evolution and continuous improvement of the ServiceNow environment

Your Profile

• Master's degree or equivalent in Computer Science, Information Systems, Engineering or a related field
• 5-8 years of experience in ServiceNow development
• Strong experience with several ServiceNow modules, ideally including ITSM, CMDB, Discovery, Asset Management, CSM and Service Catalog
• Advanced knowledge of JavaScript and the ServiceNow Scripting Framework
• Solid experience with Flow Designer, IntegrationHub, HTML, CSS, XML, JSON, REST and SOAP APIs
• Experience with Git, Azure DevOps or equivalent tools
• Good understanding of Agile/Scrum, automated testing, deployment practices, CI/CD and ITIL
• Experience with Domain Separation and ServiceNow on-premise environments is a strong advantage
• Relevant certifications such as CSA, CAD, CIS-ITSM, CIS-CSM and/or ITIL v4 are an asset
• Strong analytical and problem-solving skills, with the ability to work autonomously
• Collaborative, customer-oriented and adaptable mindset
• Fluent in French and English, both written and spoken
• German and/or Luxembourgish are considered an advantage