Cloud Tech Lead

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It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

The Opportunity

As Medibank continues to invest in innovative and forward-thinking technology initiatives, we are seeking an experienced Cloud Tech Lead to join our Cloud Engineering team.

Reporting to the Engineering Manager, Cloud Operations, you will provide technical leadership across AWS cloud infrastructure, guiding outsourced technology partners and driving excellence in incident, change, and problem management.

This role offers the opportunity to work across both operational support and continuous service improvement initiatives, partnering with software developers, network engineers, database administrators, and key stakeholders to deliver resilient, secure, and scalable cloud solutions. You'll play a critical role in troubleshooting complex issues, leading technical decision-making, and helping shape the future of our cloud environment.

If you enjoy solving complex problems and tackling technical challenges, you'll thrive in this role!

Note that we are open to candidates anywhere across Aus

Key Responsibilities:

• Act as the primary cloud subject matter expert, providing technical advice and guidance to both technology and business stakeholders.
• Lead and support the management of AWS cloud infrastructure, including incident, change, and problem management activities.
• Partner with cross-functional teams to gather requirements and develop automated cloud solutions and environments.
• Ensure adherence to security, compliance, data privacy, and data protection standards across cloud platforms.
• Lead the implementation and optimisation of monitoring, support, and operational capabilities across AWS and associated infrastructure.
• Collaborate with internal teams and offshore partners to deliver high-quality cloud services and operational outcomes.
• Provide on call support as needed, lead major incident management, RCA and continuous service improvement initiatives
• Provide technical leadership during troubleshooting and root-cause analysis of complex cloud-related issues.

Must haves:

• Enjoy being a tech problem solver! Use Copilot, Devops Agent and logging via Splunk, CW and native tools to triage and narrow down the cause of tech problems
• Extensive experience working in AWS cloud environments, ideally in a Senior Engineer or Technical Lead capacity
• Someone who can migrate and deploy apps using CloudFormation and Terraform + associated troubleshooting
• One or more AWS industry certifications, demonstrating strong cloud platform expertise.
• Strong hands on experience with cloud platforms, infrastructure operations, automation, monitoring, and troubleshooting
• Demonstrated ability to influence stakeholders and provide expert technical guidance across multiple teams.
• Experience mentoring teams and collaborating with offshore delivery partners.
• Self-motivated, proactive, and able to work autonomously while contributing positively within a collaborative team environment.

Imagine working with us

We understand that work means different things to everyone We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that ' s why we ' re reinventing work.

Imagine a workplace where work didn't feel like work.

A workplace where you could shape when and where you work to have more impact.

Where flexible working isn't a buzzword, it's a reality.

Imagine a workplace that helps you and your family thrive.

Where connection, personal development and health and wellbeing are front of mind.

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

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