Walk Up Desk Student Technician - Nights

• Student Temporary work.
• Department: Information Technology 0-3510-000
• Salary Plan: Temporary
• Hiring Salary: $15/hour

JOB SUMMARY:

The Library Walk-Up Desk Student Technician provides front-line technical support to students, faculty, staff, and visitors at the USF Tampa Campus Library. This part-time position is specifically scheduled during evening and weekend hours and is ideal for a current USF student who is customer-focused, dependable, and interested in developing hands-on information technology support experience.

WORK SCHEDULE:

Shifts are scheduled in three-hour blocks during the following hours:

• Sunday through Thursday: 5:00 p.m. to 2:00 a.m.
• Saturday: 9:00 a.m. to 6:00 p.m.
• Applicants must have availability during the hours listed above. The anticipated schedule is 18-24 hours per week.

ORGANIZATIONAL SUMMARY:

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg and USF Health. In 2025, U.S. News & World Report recognized USF with its highest overall ranking in university history, as a top 50 public university for the seventh consecutive year and as one of the top 15 best values among all public universities in the nation. U.S. News also ranks the USF Health Morsani College of Medicine in the highest tier, placing it as one of the top 16 medical schools in the nation and inside the top 10 among public universities. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $750 million in research funding in 2025 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of nearly $10 billion for the state of Florida. USF’s Division I athletics teams compete in the American Conference. Learn more at www.usf.edu.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: Information Technology | University of South Florida (usf.edu).

ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

DUTIES & RESPONSIBILITIES:

• Provide technical support for hardware, software, and end-user inquiries, primarily through in-person interactions, with phone, chat, and email support as secondary contact methods.
• Enter, update, and maintain trouble tickets in the desktop support database.
• Create and update documentation for installation processes, troubleshooting techniques, and specific issue resolutions for use by coworkers.
• Support academic and university software on desktop and laptop computers, smartphones, tablets, servers, and network-connected devices.
• Provide technical support for events held in the library building.
• Escalate unresolved issues according to established support procedures and communicate status updates clearly to customers and team members.
• Perform other related duties as assigned. This description is not intended to be an exhaustive list of all responsibilities.

MINIMUM QUALIFICATIONS:

• Must be a current USF student during the appointed semester and meet applicable USF student employment requirements.
• Must be able to work scheduled evening and weekend shifts as described in this posting.
• Employees in this position are required to comply with institutional cybersecurity protocols, including the use of multi-factor authentication. This requires access to a compatible device capable of receiving, processing, and supporting university-approved authentication applications.

PREFERRED QUALIFICATIONS:

• Experience supporting Windows 7 through Windows 11 and macOS.
• Basic computing experience gained through formal or informal employment, coursework, volunteer work, or personal projects.
• Experience with Apple and Android mobile devices.
• One year of professional computing or technical support experience.
• One year of customer service experience.
• At least one year of college-level coursework.

SPECIAL SKILLS & TRAINING:

• Knowledge of computer systems and related peripheral equipment.
• Ability to analyze and troubleshoot customer issues across multiple support channels.
• Ability to learn and adapt in a dynamic technical environment.
• Excellent time-management, critical-thinking, and problem-solving skills.
• Strong verbal and written communication skills when working with coworkers, management, customers, and other USF Information Technology teams.
• Ability to work effectively as part of a diverse team while managing a high-volume workload.

ADDITIONAL INFORMATION FOR APPLICANTS:

• The selected applicant must have a valid Florida driver’s license and reliable transportation.
• Employment is contingent upon meeting all applicable university requirements.

CORE IT COMPETENCIES:

• Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow.
• Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding.
• Collaboration: Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others.
• Client Obsession: Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients’ trust.
• Ownership: Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team’s successes and failures.
• Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved.