Microsoft Dynamics CRM Technical Support

The Dynamics CRM Technical Product Support Specialist serves as a key operational resource responsible for ensuring the stability, usability, and effectiveness of Microsoft Dynamics CRM, Dynamics 365, Dataverse, and associated Microsoft Power Platform solutions. This role provides hands-on technical and functional support to business users, helping them effectively leverage CRM capabilities to support customer management, sales, service, marketing, and operational processes.
The specialist acts as the primary point of contact for user inquiries, issue resolution, and system support activities. Responsibilities include troubleshooting application issues, diagnosing data and integration problems, managing security roles and permissions, maintaining system configurations, and supporting routine administration tasks. The role works closely with business stakeholders to understand process requirements, identify system improvements, and ensure CRM functionality aligns with organizational objectives.
In addition to day-to-day support, the specialist coordinates testing efforts for system enhancements, upgrades, and releases. This includes developing test plans, facilitating user acceptance testing (UAT), documenting results, and ensuring successful deployment of changes with minimal disruption to business operations. The position also assists with data quality management, workflow monitoring, and the validation of automated processes built within Power Automate and other Power Platform tools.
A critical aspect of the role is creating and maintaining clear documentation, including support procedures, configuration records, user guides, knowledge base articles, and training materials. The specialist provides end-user training and guidance, helping drive adoption and improve overall system proficiency across the organization.
When issues require deeper technical expertise, the Dynamics CRM Technical Product Support Specialist collaborates with developers, system administrators, architects, vendors, and Microsoft support teams to investigate root causes and facilitate timely resolution. Through proactive monitoring, continuous improvement efforts, and responsive support, this role helps ensure that CRM platforms remain reliable, secure, scalable, and aligned with evolving business needs while delivering a positive user experience.
Skills
dynamics crm, crm administration, user tickets, Troubleshooting, Support, Active directory, dashboards, power apps, power automate, dataverse familiarity, CRM testing, UAT support, Workflow documentation, CRM integrations, Data cleanup
Top Skills Details
dynamics crm,crm administration,user tickets,Troubleshooting,Support,Active directory,dashboards,power apps,power automate,dataverse familiarity
Additional Skills & Qualifications
Experience in a law firm, professional services, or regulated environment.
Familiarity with Power Apps, Power Automate, integrations, Dataverse tables, and solution lifecycle concepts.
Experience supporting testing, UAT, workflow documentation, reporting, or data cleanup activities.
Microsoft Dynamics 365, Power Platform, or Microsoft 365 certification.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Minneapolis, MN.
Pay and Benefits
The pay range for this position is $50.00 - $60.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Minneapolis,MN.
Application Deadline
This position is anticipated to close on Aug 31, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.