Why This Role Stands Out
This entry-level Customer Service Agent role at Alphabe Insight Inc. offers a fantastic opportunity to build foundational skills in a dynamic environment, with a competitive salary range of $51,000 - $56,000. If you are an empathetic and solution-driven individual who enjoys helping others, you will thrive in this position supporting a reputable company. Apply today to launch your customer service career!
Quick Overview
Job Description
About Us
At Sharpcontra, we believe innovation and precision are the foundation of impactful marketing. As a results-driven agency, we provide tailored strategies that align with our clients’ business goals, combining market research, analytics, and creative insight to drive measurable growth. We value integrity, creativity, and excellence in every campaign we deliver.
Job Description
Sharpcontra is currently seeking a dedicated and detail-oriented Customer Service Agent to join our support team in Santa Ana, CA. In this role, you will serve as the first point of contact for clients, addressing inquiries, resolving issues, and ensuring an outstanding service experience. The ideal candidate is empathetic, solution-driven, and thrives in a fast-paced environment.
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, or in-person
Resolve customer concerns efficiently while maintaining a high level of satisfaction
Document interactions and maintain accurate records in the system
Collaborate with internal departments to escalate and resolve complex issues
Follow company procedures and service standards at all times
Continuously seek ways to improve customer service processes and outcomes
Qualifications
High school diploma or equivalent required; Associate’s or Bachelor’s degree is a plus
1+ year of experience in customer service or a client-facing role
Excellent communication and problem-solving skills
Ability to multitask, stay organized, and work independently
Proficiency in Microsoft Office and CRM systems
Strong attention to detail and a positive attitude
Benefits
Competitive salary: $51,000 – $56,000 annually
Comprehensive health, dental, and vision insurance
Paid time off and holidays
Retirement plan with company match
Professional development and growth opportunities
Supportive and collaborative work environment