Help Desk Support Technician

job summary:

This is a hybrid position, so applicants must be current residents of the Madison, Wisconsin area. Roughly 3-5 week onsite training period with a hybrid schedule after that. Hybrid schedule will be alternating between onsite one week and remote the next.

Second shift position on Monday - Friday 4:00pm to 12:30am with 30 min unpaid lunch.

This is a 24x7x365 support center which is open all Holidays and to ensure adequate coverage an occasional shift in work hours may be necessary.

location: Madison, Wisconsin
job type: Contract
salary: $16.25 - 17.60 per hour
work hours: 3pm to 12am
education: High School
responsibilities:

• Provides support to end users on a variety of issues, including but not limited to providing password and network access assistance.
• Utilizes commonly used IT support concepts, practices, and procedures with a Level 1 IT support capacity.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job

qualifications:

- 6+ months of experience in a customer service position

- Basic IT troubleshooting experience

- Call center experience in an IT setting preferred

skills:

network access,monitoring systems,Troubleshooting,Call center experience,contracting,Customer service,technical support,IT support,telephone,Service Desk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.