IT Service Desk Specialist (Onsite Greenwich Connecticut)

Job Title: IT Service Desk Specialist
Location: Greenwich, CT (Onsite)

Our client is a highly profitable, legacy maritime titan operating a global fleet of about 200 vessels that transport critical commodities worldwide. Backed by over 50 years of proven financial success and a workforce of more than 1k+ onshore professionals, they offer rock-solid global stability and the massive resources of a deeply established industry leader.

They are actively seeking an IT Service Desk Specialist to join their Global IT Service Delivery team. In this highly visible role, you will deliver white-glove, VIP-level technical support to top management while supporting operations across global time zones and a secondary Houston branch. You will take full ownership of local hardware troubleshooting, vendor management, and enterprise platform administration, ensuring seamless technical operations for a massive international supply chain.

Requirements

• 2-3 years of proven IT support or service desk experience.
• Hands-on expertise with ServiceNow.
• Strong administrative experience with Azure AD, Office 365, and mobile device management via Intune.
• Exceptional, empathetic communication skills with a track record of delivering VIP or executive-level support.

Responsibilities

• Deliver white-glove, priority technical support to top management and a global user base.
• Own and resolve local hardware issues while managing relationships with local IT vendors.
• Administer, configure, and troubleshoot Azure AD, O365 environments, and company mobile devices.
• Ensure seamless IT service delivery across multiple international time zones and regional branches.

This is a strict 5-day onsite position in Greenwich, Connecticut, offering a maximum base salary of $80,000. Step into a highly stable, resource-rich environment where your technical expertise and white-glove service will directly support the operations of a global maritime leader.