Patient Services Representative (Cantonese)

Essential Job Functions

• Greets and registers patients.
• Follows up and carries out insurance verification and policy requirements, updates system information, verifies the financial status of patients and provides fee information.
• Answers incoming phone calls. Responsible for responding to patient telephone calls for changing appointments and rescheduling patient appointments when a provider is out.
• Collects and posts payments as needed.
• Provides general information (e.g., client limits of insurance and payment responsibilities of the client for services) and assistance to all visitors in the waiting room.
• Schedules appointments as needed; maintains the appointment reminder notification system for patients needing to be scheduled for follow-up appointments.
• Rotates through various components (e.g. PEDS, Radiology/Allied Health, adults, lobby, and ARC).
• Process referrals for patients, explain procedures, and inputs the referral into the electronic health records system.
• Follow through with no-show patients per protocol.
• Provides patient information to the nursing staff for medication refills.
• Participates in orientation and training of new staff.
• Reviews inbox daily and respond to tasks and PTAs in the electronic health records system.
• Provides backup for other support services functions as needed.
• Other duties that the supervisor might require.

Minimum Qualifications

• High school diploma or GED required and two years’ work-related experience in a clinic setting; or equivalent combination of education and experience
• Bilingual/bicultural in Cantonese

Preferred Qualifications

• Commitment to working in the Asian community, to community health care with familiarity with community health clinics preferred.