Haystack
← Back to Jobs
Other

Service Desk

Global IT FamilyNashville, TN🇺🇸United StatesPosted 20 Jul 2026

Why This Role Stands Out

This on-site Service Desk role at Global IT Family offers a fantastic opportunity to expand your IT troubleshooting skills across diverse technologies like Active Directory, iOS, and video conferencing. You'll thrive here if you possess excellent customer service abilities and enjoy a dynamic, hands-on environment where you can make a real impact on user support. Apply now to join a reputable company and grow your career!

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Title: Service Desk
Location: Nashville, TN
Duration: 12+ Months

Onsite

IT Call Center Experience preferred
Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required

Printer Administration and Troubleshooting
Server Print Queue, and local Queues

Active Directory Management
Able to navigate Different OUs
Able to look up attributes
Able to reset password and unlock accounts.

iOS Management, Support, and Deployment
Setting up new phones/Ipads
Resetting iTunes accounts
Resetting network settings
Backup/Restore device data

Video Conferencing
Cisco WebEx
MS Teams
Cisco Presence video solutions

Network troubleshooting
Internal vs external
VPN
LTE
Wifi

Application Troubleshooting
Account permission
Compatibility settings
Browser vs installed
Remote support

MSRA
RDP
TEAMs
Webex
Hardware Deployment

ServiceNow
Ticket management
Ticket assignment


Thanks & Regards,

Naresh

Global IT Family
Email:

Skills

Active Directory
Call Center
ServiceNow
iOS

Similar jobs

Browse related jobs

Apply now