Customer Service Representative

Skills Description

• Six months high volume inbound contact center experience within the last 12 months.

Would be nice to have skills:

• Microsoft Office experience
• Effective at multi-tasking

Roles and responsibilities:

• Must be available for any 8-hour shift from 7 am to 7 pm.
• We are unable to accommodate schedule change requests during the first 90 days. This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions. Assists with problem resolution, as needed.
• Responds to phone inquiries in a prompt, courteous, and concise manner. Documents all encounter in clear and concise online logs. Transfers callers to other Call Center units as needed.
• Meets individual performance standards. Performs other duties as may be assigned by management.
• Attains and maintains strict, required attendance and performance metrics.