Amazon Administrator

Contract: Permanent - 37.5 hours

Salary: 25,322.32

Working hours: Monday to Friday 09:00 - 17:30

Location: Smethwick Head Office

DPD is a member of DPDgroup, one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion. We also deliver the best service, use the best technology and recruit and retain the best people in the industry.

Purpose of Position

The Amazon Administrator is responsible for ensuring the day to day compliance work is actioned, which is crucial for complying with business objectives, and in contract with our customers. 

The key stakeholders that the Amazon Administrator works with are:

• DPD Hub Management 

• DPD Transport Management

• DPD Planners

• DPD Network Operations

• DPD Account Management

• Amazon ROC Team

• Amazon Program Management

The Amazon Admin will be working on key measures that would ensure our customers are updated with their POD, investigations from customer services are actioned and the compliance of the  Amazon Operation is updated daily. 

To support the Amazon Network Planner and Manager as and when required.

Key Tasks/Areas of Responsibility

• Actioning, Maintaining and Updating parcel information on DPD Universe

• Manifest Deliver all the stamped delivery paperwork and have them all scanned to DPD Universe. 

• Actioning any potential missing manifests 

• Monitor all trailers that are in the process of being delivered into Amazon

• Responding to email escalations from Customer Services and Account Managers. 

• Monitor the compliance documentation the Hub use for its operation

• Effectively communicating with Transport to manage service/ MOT trailers

• Monitoring/ Processing non-Amazon customer returns at Hub 2 on DPD Universe

• Identifying and communicating potential claims, in regards to Amazon, across the network 

• Reporting misdeliveries/ double labels and escalating to Amazon for retrieval

• Recording bad labels compliance and communicating out to Account Management

• Recording incorrect postcodes from freight forwarders and reporting to Account Management

• Monitoring Depot Trailer ID compliance in line with PCP Contract

• Book / Request Adhoc ISAs on Amazon Platform

• Communicate dwelling trailers to Amazon

• Communicate DPD backlog to Amazon

• Provide Cover - Recording all Amazon trailer details onto the Amazon planning doc  

• Provide Cover - Assign fully loaded trailers to a fixed timeslot using the Transport vendor sheet.

• Provide Cover - Monitor the compliance documentation the Hub use for its operation.

• Provide Cover - Request extra slots with Amazon to reduce any potential backlog.

• Provide Cover - Pre-plan for next day’s timeslots for Amazon deliveries, and add all ISAs.

• Provide Cover - Send daily loaded trailer update to transport and hub teams