Customer Service Representative

Immediate need for a talented Customer Service Representative. This is a 12 Month Contract opportunity with long-term potential and is U.S(Remote). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 26-28385
Pay Range: $17 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:

• Receive and respond to incoming calls from investment professionals, plan sponsors, and members on a variety of topics.
• Understand and service different product suites, including current offerings and those no longer sold.
• Interpret and apply changes to products based on daily communications.
• Maintain detailed documentation of conversations to enhance member relationships.
• Educate customers on tax implications, penalties, and benefits related to their plans.
• Analyze customer issues to determine the best course of action, striving for first-time resolution.
• Collaborate with internal teams to resolve escalated issues.
• Participate in problem-solving meetings and team huddles to integrate lean methodology into daily interactions.
• Engage in monthly meetings with leadership to set career path strategies and expectations.
• Perform other duties as assigned.

Key Requirements and Technology Experience:

• 1 years of experience in customer service or sales-related occupations.
• High school diploma or equivalent required.
• Nice to have: Undergraduate degree in finance, business administration, insurance, economics, or communications.
• Nice to have: ChFC, CLU, or other industry designations.
• Nice to have: Client series 6 and/or 26 licenses based on assigned product/line-of-business.
• Knowledge of various insurance products and the sales process.
• Strong understanding of state and local laws regarding product features.
• Excellent verbal and written communication skills.
• Proficiency with computers and common office software.
• Ability to utilize technology to enhance customer conversations

Our client is a leading Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
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