Senior IT/OT Infrastructure Engineer – Manufacturing Digitalization

Location: Cincinnati, OH -

Position Summary

We are seeking an experienced Senior IT/OT Infrastructure Engineer – Manufacturing Digitalization to support manufacturing equipment digitalization, network connectivity, Data Integrity (DI) upgrades, MERA network onboarding, and VxRail infrastructure within a regulated manufacturing environment.

The role will provide hands-on IT/OT infrastructure support for critical manufacturing initiatives, including connecting and digitalizing manufacturing equipment, implementing secure and standardized network connectivity, supporting infrastructure upgrades, and coordinating activities across Networking, Cybersecurity, IAM, Windows/Server, VMware/Virtualization, Storage/Backup, End User Computing, and external vendors.

The ideal candidate will have strong experience troubleshooting complex [strong style="font-weight: bolder"]IT/OT infrastructure issues in manufacturing and laboratory environments, along with a solid understanding of [strong style="font-weight: bolder"]GxP/GMP requirements, network infrastructure, firewalls, VMware/VxRail, Windows, Active Directory, backup and recovery, and manufacturing/laboratory systems.

Key Responsibilities

1. Manufacturing Equipment Digitalization & Connectivity

• Support the connection and digitalization of manufacturing equipment across the site.

• Define technical connectivity requirements including [strong style="font-weight: bolder"]ports, protocols, network access, security requirements, and performance expectations.

• Support [strong style MERA network onboarding and standardized manufacturing network connectivity.

• Coordinate connectivity activities across Networking, Cybersecurity, IAM, Server/Windows, VMware, Storage/Backup, EUC, and vendor teams.

• Ensure manufacturing equipment connectivity is secure, supportable, scalable, and aligned with enterprise standards.

• Work with equipment vendors and internal SMEs to troubleshoot and resolve connectivity issues.

2. IT/OT Infrastructure Support

• Provide IT infrastructure support for critical manufacturing and laboratory projects.

• Support [strong style Cincinnati VxRail infrastructure and associated manufacturing workloads.

• Troubleshoot issues across infrastructure layers including:

  • Servers and Windows

  • VMware/virtualization

  • Network connectivity

  • Storage

  • Backup and recovery

  • Active Directory and access

  • Firewalls and security

  • Manufacturing and laboratory applications

• Diagnose issues spanning [strong style host, VM, network, storage, application, authentication, and authorization layers.

• Coordinate infrastructure changes and remediation activities with enterprise/shared-service teams.

3. IT/OT Troubleshooting & Root Cause Analysis

• Own end-to-end troubleshooting of complex [strong style="font-weight: bolder"]IT/OT incidents affecting manufacturing and laboratory operations.

• Apply structured troubleshooting methodologies to isolate root causes and identify permanent corrective actions.

• Collect technical evidence locally when operating within limited-access or shared-services environments.

• Escalate issues to the appropriate resolver groups with sufficient technical evidence and business context.

• Track escalated issues through resolution and ensure proper closure.

• Prepare clear [strong style="font-weight: bolder"]Root Cause Analysis (RCA) documentation for significant or recurring incidents.

• Identify recurring issues and recommend permanent fixes and infrastructure improvements.

4. Network, Firewall & Security Coordination

• Troubleshoot manufacturing and laboratory network connectivity issues.

• Apply practical knowledge of:

  • Switching and routing concepts

  • VLANs