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Full timeCustomer Service

Customer Service Agent

PergoluxSydney Office | Ingleburn🇦🇺Australia

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationSydney Office | Ingleburn, Australia
Unity

Job description

As a Customer Service Agent, you will play a key role in delivering exceptional customer experiences, resolving enquiries, and driving satisfaction for our customers across Australia. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.


What You’ll Do

  • Provide outstanding customer service and support to both internal and external stakeholders across multiple channels.

  • Confidently handle customer enquiries with empathy, professionalism, and a solutions-oriented mindset.

  • Maintain a professional, engaging phone manner to build trust and ensure high customer satisfaction.

  • Effectively manage competing priorities and stay organized in a fast-paced environment.

  • Collaborate closely with cross-functional teams to continuously deliver seamless customer experiences.


What You’ll Bring

  • Proven experience in a customer service role dealing with both internal and external customers.

  • Strong verbal communication skills with a confident and clear phone presence.

  • Excellent organizational and multitasking abilities to handle dynamic workloads efficiently.

  • Ability to remain calm, composed, and positive under pressure.

  • A collaborative team player attitude aligned with PERGOLUX’s core values and culture.


Benefits

  • An international work environment in a fast-growing company with plenty of development opportunities.

  • Hybrid work model (80% on-site | 20% remote).

  • Ergonomic workstations and modern laptops (Apple or Windows).

  • Employee events (summer party, Christmas party, after-work gatherings).

  • Access to the Corporate Benefits portal.

  • Employee discounts on PERGOLUX products.

  • 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).

  • A motivated and supportive team that helps each other.

  • Strong focus on professional development and skill-building.

  • Free drinks and snacks.

  • Employee referral program.


How to Apply

If you are customer-focused, organized, and ready to grow with a high-performing international team, we would love to hear from you. Explore our opportunities on the PERGOLUX Career Page and stay connected via PERGOLUX LinkedIn.

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ApplyOr apply on Pergolux's site