Quick Overview
Job Description
About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in
2017 through a joint venture between Pest Control India and Rentokil, it operates across 300
locations, aiming to set new standards in customer service. The company focuses on
industry-leading operations through best practices, innovation, and digital technologies. In 2024,
Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and
footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
● The role is responsible for identifying, sourcing and securing long-term and short-term
pest control & prevention business opportunities. The incumbent shall be primarily
responsible for the New Sales Productivity, Renewal and Collection as per the assigned
targets.
● The person will report to the Branch Manager. The incumbent will have to work as part of a
multi-functional team involving collaboration with the internal team and external
stakeholders.
Job Responsibilities:
Business Development (Sales):
● Achieve sales targets as per the branch's approved business plan
● Execute sales promotion activities within the assigned territory
● Ensure all Sales KPIs are achieved on a month-on-month basis
● Identify and follow up with prospective customers; respond to enquiries within defined
timelines
● Maximise the conversion of enquiries into confirmed orders
● Ensure contract renewals are in line with company expectations
● Track market developments and identify new business opportunities
● Prepare and regularly update the Monthly Performance Grid (MPG)
Customer Service:
● Ensure high-quality service delivery to all customers
● Maintain strong liaison and communication with clients
● Prepare and submit customer reports promptly
● Address customer complaints and work with Operations and Back Office to resolve them
effectively
● Conduct detailed site inspections and SRAs
● Generate quotations through the system as per company guidelines
● Share customer feedback with the Branch Manager and collect appreciation letters from
RBU/CBU clients
Last Revision: July 2025
● Set realistic and accurate customer expectations regarding pest management services
● Capture correct and complete customer information (email, two contact numbers, address with landmarks)
● Promote visit-based sales as per iCABS frequency to enable structured annual service calendars
● Share cost sheets and material requirements with Operations; communicate customer expectations before service delivery
● Ensure new sales are visible in iCABS for planning and execution via Service Companion
● Punch new sales in SRA on time to allow sufficient lead time for planners; coordinate with Service Planners for scheduling
● Avoid making direct service scheduling commitments to customers without planner confirmation
Administration & Accounts:
● Ensure timely invoice submission and obtain necessary acknowledgements
● Coordinate with the Back Office for accurate and timely invoicing
● Share costings and customer expectations with Operations in advance
● Ensure timely submission of collections and review daily billing status with the Back Office team.
Maintaining Systems and MIS
● Ensure timely and accurate updates in all sales-related systems
● Prepare daily and monthly sales reports
● Maintain an updated and organised customer database
Key Result Areas:
● Business Development (Sales)
● Upselling
● Renewals (if assigned)
● Calls / Survey / Quotations/ PDSA as per the Regional plan
● Collection & DSO
● Customer Service
● On-Time Invoice Submission
Competencies (Skills essential to the role):
● Strong interpersonal and networking abilities
● Effective verbal and written communication skills
● Proficient in client negotiation
● Target-oriented with a proven ability to meet goals
Educational Qualification / Other Requirement:
● Any Graduate (Any discipline)
● Proficient in MS-Office/G-Suite
● Experience - Jr. SE - 2 years | SE - 4 Years | Sr. SE - 5-6 years.
● Minimum 2 years of direct sales experience in Facilities Management services
● Minimum 2 years of experience in home products, home services, or residential cleaning
services (preferred)
Role Type / Key working relationships:
● Field Sales - Individual Contributor Role
● External team- Customers and Customer representative
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
● Safety
● Integrity
● Innovation
● Learning & Development
● Open & Transparent
● Performance Orientation