Safeguards Account Access & Enforcement Operations Specialist

Join a fast-moving safeguards team helping shape high-stakes access and enforcement decisions that support safety, trust, and operational quality. This six-month role is ideal for a thoughtful generalist who can apply sound judgment, manage sensitive review work, and contribute to processes that may later be automated.
Responsibilities

• Review access requests tied to AI research and evaluate whether proposed use cases are credible and policy-aligned
• Handle access decisions and offboarding for restricted-region and national-security-sensitive cases
• Investigate compromised accounts and leaked credentials, then support remediation efforts with customers
• Assess appeals of enforcement actions and provide clear written recommendations to uphold or reverse decisions
• Review returning accounts and related account clusters to determine linkage, abuse patterns, and appropriate action
• Support case-by-case review work that helps enforcement leads and on-call teams focus on policy, detection, and escalations
• Contribute to a team operating in a high-volume environment with strong attention to turnaround expectations and accuracy

Skills

• Experience making policy-driven decisions in a structured review or operational environment
• Ability to assess sensitive cases with sound judgment, consistency, and attention to detail
• Working familiarity with machine learning concepts or AI-adjacent workflows for research-use evaluation
• Background in sanctions screening, export controls, trade compliance, or similar geo-sensitive review work
• Hands-on experience with account compromise, account takeover, or credential abuse investigations
• Experience reviewing enforcement appeals or customer disputes and writing concise rationales
• Ability to evaluate account linkage using multiple signals and evidence
• Strong written communication skills and comfort documenting decisions clearly

Preferred Skills

• Experience in trust and safety, policy operations, security operations, incident response, fraud, or risk analysis
• Familiarity with multi-accounting, recidivism, or ban evasion investigations
• Experience using SQL or link-analysis tools to support case review
• Background in customer-facing resolution work or dispute handling
• Ability to adapt quickly in a role where demand may change as automation expands

Horizontal Talent is committed to fostering a welcoming, inclusive environment where people of all backgrounds can contribute and succeed. We value diversity, equity, and inclusion as essential to building strong teams and better outcomes, and we encourage candidates from all experiences and perspectives to apply.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $80 - $120 per hour based on qualifications and experience.