Why This Role Stands Out
This hybrid role offers you the chance to leverage your deep healthcare EDI expertise to significantly impact enterprise-level operations and enhance critical business functions. You'll thrive here if you have strong experience with HIPAA X12 transactions, Edifecs, and trading partner management, and are looking for a collaborative environment with excellent growth potential. Apply today to join a reputable company and contribute to their success.
Quick Overview
Salary
$60/hr
Seniority
Mid Senior
Work mode
On Site
Location
New York, NY, United States
Posted
Yesterday
JiraRoot Cause AnalysisStakeholder Management
Job Description
Role: Application Production Support Consultant
Location: NYC, NY (Hybrid)
Duration: 12+ Months
Must have:
- Application Support
- Stakeholder Management
- ITIL
Job Description:
- The Onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams.
- Key Responsibilities Act as SPOC for client stakeholders Manage incident, problem, and change management processes Ensure SLA/KPI adherence and reporting.
- Coordinate with offshore teams for issue resolution Conduct governance calls and status updates.
- Drive root cause analysis (RCA) for critical incidents Manage escalations and high priority issues Oversee release and deployment coordination Identify automation opportunities.
- Maintain knowledge management practices.
Requirements:
- 8-12 years in Application/Production Support Strong ITIL process knowledge Stakeholder management experience.
- Experience in onsite-offshore model Strong analytical and communication skills Experience with tools like ServiceNow/Jira
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