Deployment Quality Manager - EMEA

Job Title: Deployment Quality Manager - EMEA

Reports To: PMO Leader - EMEA

Function: PMO

Location: EMEA

JOB SUMMARY

The Deployment Quality Manager is a leadership role embedded within the EMEA Project Delivery function. Responsible for the strategic management, continuous improvement and operational oversight of how Quality is deployed across Vertiv's customer project sites throughout the EMEA region.

The role combines hands-on deployment leadership with the creation, review and governance of Quality policies, procedures and safe systems of work that underpin Vertiv's project delivery operations. The Deployment Quality Manager ensures that Quality is not a standalone function but an integral enabler of compliant, first-time-right project execution - through L2 to L5 (delivery to site, construction works, equipment installation, Commissioning (Cx) and testing activities).

Reporting directly to the PMO Leader - EMEA, the role holder provides line management to the Deployment Quality Specialist team, sets the deployment Quality standard across all project sites and drives a culture of continuous improvement through structured initiatives, lessons learned and data-driven performance management.

This position applies the principle of the highest applicable standard. Whether customer specification, contractual obligation, applicable regulation, or Vertiv Quality Management System requirement, whichever is more stringent.

RESPONSIBILITIES

Quality Deployment Leadership & Oversight:

• Lead the deployment and oversight of Quality across Vertiv customer project sites throughout EMEA, ensuring consistent standards are applied regardless of project complexity, technology, or location.
• Define and maintain the deployment quality framework for EMEA Project Delivery. Establishing clear expectations, standards and ways of working for all site-based Quality activities.
• Conduct periodic site visits to monitor Quality deployment effectiveness, validate compliance and provide visible leadership to the Quality Deployment Specialists team.
• Ensure all Vertiv site activities are executed in compliance with customer specifications, contractual requirements, applicable standards and Vertiv Quality Management Systems - applying whichever standard is more stringent.
• Act as the escalation point for Quality deployment issues, risks, and non-conformances across the project portfolio.

Line Management & Team Development:

• Provide direct line management to the Deployment Quality Specialist(s), including objective setting, performance management, coaching, and professional development.
• Ensure the Deployment Quality Specialist team is appropriately resourced, trained, and deployed to support the EMEA project portfolio.
• Conduct regular one-to-one reviews, team meetings, and development conversations to build capability and maintain engagement.
• Identify training needs and development opportunities to strengthen the team's technical competence and leadership skills.

Policy, Procedure & Governance:

• Lead the creation, review, and continuous improvement of Quality policies, procedures, and safe systems of work specific to EMEA Project Delivery operations.
• Ensure all Quality documentation (including Project Quality Plans (PQPs), Inspection and Test Plans (ITPs), method statements, work instructions, and standard operating procedures) is fit for purpose and aligned to both Vertiv global standards and customer/contractual requirements.
• Establish and maintain a structured review cycle for all Quality deployment documentation, ensuring version control and governance compliance.
• Collaborate with the wider Vertiv Quality function to ensure alignment between EMEA Project Delivery Quality policies and global Quality Management System standards.
• Ensure all Quality records and documentation are maintained in accordance with Vertiv policy.

Continuous Improvement:

• Champion and drive Quality continuous improvement initiatives across EMEA Project Delivery, using structured methodologies including Root Cause Analysis (RCA), 5 Whys, 8D, Lessons Learned, and corrective/preventive action processes.
• Establish and monitor Quality performance indicators to identify trends, risks and improvement opportunities across the project portfolio.
• Lead the Lessons Learned process for Quality deployment — ensuring findings from non-conformances, audits, customer feedback and site observations are systematically captured, shared and embedded into future project delivery standards.
• Benchmark deployment Quality performance against industry best practice and client expectations, identifying opportunities to raise standards.
• Drive initiatives to improve first-time-right deployment Quality and reduce repeat findings, rework, and punch-list recurrence across project sites.
• Present Quality continuous improvement performance, trends and recommendations to the PMO Leader and wider EMEA Project Delivery leadership.

Non-Conformance Management & Investigation:

• Lead non-conformance investigations, root-cause analyses using structured methodologies (e.g., 5 Whys, 8D). Ensuring corrective and preventive actions are implemented effectively and verified for closure.
• Ensure all non-conformances, Quality observations and punch-list items are accurately recorded and reported in accordance with Vertiv Quality reporting requirements.
• Provide timely and accurate non-conformance reporting and escalation to the PMO Leader - EMEA and relevant stakeholders.

Stakeholder Collaboration & Communication:

• Work collaboratively with Site Managers, Project Managers, PMO, Engineers and Sub-Contractors to integrate Quality into project planning and execution.
• Liaise with client Quality representatives and principal contractors to ensure alignment of Vertiv Quality standards with customer site requirements.
• Represent Vertiv Deployment Quality at client reviews, project governance meetings and internal leadership forums.
• Build strong working relationships with the wider Vertiv Quality function, EHS and other cross-functional teams to ensure a joined-up approach to project delivery.

Training & Competence:

• Develop and manage Quality training programmes, toolbox talks and coaching for site-based teams and sub-contractors.
• Ensure all Vertiv personnel and sub-contractors deployed to project sites meet the required Quality competence and certification standards for their role and the jurisdiction in which they are working.
• Maintain a training matrix and competence framework for the Deployment Quality function.

Compliance & Reporting:

• Monitor and track key Quality performance metrics across the EMEA project portfolio, including non-conformance rates, punch-list status, inspection completion, first-time-right performance, and Cost of Poor Quality (CoPQ).
• Support Quality audit and inspection activities, ensuring findings are closed out within agreed timescales.
• Provide regular Quality deployment reports, dashboards, and performance summaries to the PMO Leader and EMEA Project Delivery leadership.

TRAVELLING

The role includes significant travel (circa 40–50%) within EMEA to conduct site visits, support project deployment and provide visible Quality leadership across the project portfolio. Assignments may vary in duration depending on project requirements and team deployment needs.

OTHER

The above duties and responsibilities are intended to describe the general nature and requirements of the role and are not intended to be an exhaustive list. In order to achieve business objectives, other duties may be included at the discretion of the PMO Leader - EMEA.

PHYSICAL & ENVIRONMENTAL DEMANDS

• Ability to work in active construction, installation, commissioning, and operational project-site environments.
• Ability to access all areas of a construction/installation site while using required personal protective equipment (PPE) and complying with applicable HSE requirements.
• Ability to work at height and in environments with electrical hazards (with appropriate training and controls in place).

REQUIRED QUALIFICATIONS

• Bachelor's degree in Engineering, Quality Management or a related technical discipline (or equivalent professional experience at diploma level).
• Demonstrated experience (minimum 7 years) in Quality management within construction, installation, or mission-critical infrastructure environments, including at least 3 years in a leadership or supervisory capacity.
• Proven experience in the creation, review and governance of Quality policies, procedures and safe systems of work.
• Demonstrated track record of leading Quality continuous improvement initiatives with measurable outcomes.
• Strong working knowledge of Quality Management Systems (ISO 9001), Inspection and Test Plans (ITPs), non-conformance management and corrective/preventive action processes.
• Experience managing and developing Quality teams in a multi-site, multi-country environment.
• Excellent leadership, communication, influencing and stakeholder management skills. Able to engage effectively from site operatives through to senior leadership.
• Practical and methodical approach to Quality Assessment, defect identification and problem solving.
• Experience with Quality data analytics, dashboards and digital reporting tools.
• Experience working with sub-contractors and multi-trade site environments.
• Proficiency in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
• Good command of English, both spoken and written.
• Full driving license.

PREFERRED QUALIFICATIONS

• Experience supporting data centre environments.
• Experience working on large-scale, high-value projects with multiple concurrent work fronts.
• Additional European language skills (e.g., French, German, Spanish, Italian, Dutch).
• ISO 9001 Lead Auditor certification.
• Lean Six Sigma Green Belt or Black Belt certification.
• Chartered Membership of CQI (MCQI/FCQI) or working towards Chartered status.

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