ServiceNow Now Assist Consultant

Role: ServiceNow Now Assist Consultant
Location: US Remote
Duration: 12 Months

Job Description: 

Position Overview
We are seeking an experienced ServiceNow Now Assist Consultant to lead the implementation, configuration, and optimization of ServiceNow Generative AI capabilities for an ITAR-regulated environment. The ideal candidate will have hands-on experience deploying ServiceNow Now Assist solutions and enabling AI-powered service experiences across enterprise workflows. The consultant will work closely with business stakeholders, platform administrators, architects, and development teams to deliver AI-driven automation, improve user experience, and increase operational efficiency while ensuring compliance with security and regulatory requirements.

Key Responsibilities
ServiceNow Now Assist Implementation
•    Implement and configure ServiceNow Now Assist capabilities.
•    Enable AI-powered features such as:
•    Incident summarization
•    Case summarization
•    Resolution note generation
•    Knowledge article generation
•    Chat summarization
•    Virtual Agent integration
•    AI Search
•    Intelligent recommendations
•    Configure prompts, AI actions, and governance controls.
•    Support deployment of AI-driven workflows across ServiceNow modules.
Solution Design & Development
•    Gather business requirements and translate them into ServiceNow solutions.
•    Design scalable and secure ServiceNow architectures.
•    Develop and configure workflows, integrations, and automation.
•    Create technical documentation and implementation guides.
AI Governance & Compliance
•    Ensure compliance with ITAR, security, and data governance requirements.
•    Implement controls for AI model usage and sensitive data handling.
•    Support risk assessments and audit activities.
Stakeholder Engagement
•    Conduct workshops, demos, and user training sessions.
•    Provide recommendations for AI adoption and process optimization.
•    Collaborate with ServiceNow platform owners and business teams.

Required Qualifications
•    5+ years of ServiceNow implementation experience.
•    2+ years of experience with ServiceNow AI capabilities or Now Assist.
•    Strong understanding of ServiceNow platform architecture.
•    Experience configuring:
•    ITSM
•    Virtual Agent
•    Knowledge Management
•    Flow Designer
•    IntegrationHub
•    Experience with REST/SOAP integrations.
•    Strong scripting skills (JavaScript, Glide APIs).
•    Experience with Agile delivery methodologies.

Preferred Qualifications
•    Experience implementing Now Assist for:
•    ITSM
•    HRSD
•    Customer Service Management (CSM)
•    IT Operations Management (ITOM)
•    Understanding of Generative AI, Prompt Engineering, and RAG concepts.
•    Experience with AI governance and responsible AI practices.
•    Experience working in regulated industries such as Aerospace, Defense, Government, or Manufacturing.

Preferred Certifications
•    ServiceNow Certified System Administrator
•    ServiceNow Certified Application Developer
•    ServiceNow Certified Implementation Specialist - ITSM
•    ServiceNow AI/Now Assist certifications preferred

Desired Skills
•    ServiceNow Now Assist
•    Generative AI
•    Prompt Engineering
•    AI Search
•    Flow Designer
•    Integration Hub
•    JavaScript
•    REST APIs
•    CMDB
•    CSDM
•    Agile/Scrum
Experience Level: Mid-Senior (5–10+ years ServiceNow experience)
Work Authorization:  
give the boolean