Lead Technical Support Engineer

Lead Technical Support Engineer

An exciting opportunity has arisen for a Lead Technical Support Engineer to join a growing engineering business specialising in technical equipment and engineered systems.

This is a great opportunity for an experienced, hands-on engineer looking to take the next step into leadership, combining technical troubleshooting with team development and customer support.

As Lead Technical Support Engineer, you'll lead a small internal engineering team, act as the technical escalation point and help ensure equipment is successfully installed, commissioned and maintained.

Key Responsibilities

• Lead, coach and develop a small team of internal engineers.

• Diagnose and resolve complex electromechanical and equipment-related faults, remotely and on site.

• Provide technical support to customers, contractors and field service engineers.

• Oversee installation and commissioning activities, including RAMS and method statements.

• Identify recurring issues and implement improvements to reduce repeat visits.

• Support sales and scheduling teams with technical advice.

• Manage technical relationships with overseas manufacturing partners and suppliers.

• Support product approvals, warranties and quality improvements.

About You

We're looking for a technically strong engineer who enjoys problem-solving and is ready to take on more responsibility.

You'll ideally have:

• An engineering degree, HNC, HND or equivalent.

• Hands-on fault-finding experience with electromechanical, industrial, process or building services equipment.

• A good understanding of mechanical, electrical and plumbing systems.

• Experience mentoring, coaching or leading other engineers.

• Strong communication and customer-facing skills.

• A proactive, structured and commercially aware approach.

• A full UK driving licence and willingness to travel to sites, Ireland and Europe.

Desirable: Experience with water treatment, filtration, pumps, reverse osmosis, PLC controls, commissioning or RAMS documentation.

What's on Offer?

• Genuine opportunity to step into a technical leadership position.

• Direct involvement with senior leadership and commercial decisions.

• A varied, hands-on role with plenty of autonomy.

• Opportunity to develop a growing engineering support function.

• Long-term career progression as the business expands.
  

If you're an experienced engineer looking to progress into a Lead Technical Support Engineer position, combining hands-on technical work with team leadership, we'd love to hear from you.