Oracle EPM Application Support Specialist III

Job Title: Oracle EPM Application Support Specialist III

Job Classification: Information Systems Applications Specialist III

Key Responsibilities:

• Provide ongoing technical and functional support for Oracle Enterprise Performance Management (EPM) applications.
• Serve as a primary point of contact for OSDH EPM administrators regarding application-related questions, support requests, and issue resolution.
• Troubleshoot, analyze, and resolve technical and functional issues affecting Oracle EPM applications.
• Work closely with business users and system administrators to understand application requirements, identify problems, and recommend appropriate solutions.
• Analyze business and system requirements and translate them into functional and technical specifications.
• Perform application maintenance, enhancements, configuration support, and troubleshooting as required.
• Monitor application performance and identify opportunities to improve system reliability, efficiency, and usability.
• Develop and execute appropriate testing procedures, including functional, integration, regression, and user acceptance testing, as applicable.
• Document technical issues, resolutions, application changes, and support procedures.
• Provide technical guidance and functional assistance to OSDH administrators and other stakeholders.
• Coordinate support activities and ensure issues are addressed within agreed timelines.
• Work independently on assigned application support and development activities while maintaining effective communication with OSDH stakeholders.

Required Qualifications:

Candidates must meet the applicable Oklahoma Information Systems Applications Specialist III (B51C) education and experience requirements through one of the following pathways:

Option 1 – College Education

• Completion of at least 12 semester credit hours in Computer Science or Management Information Systems from an accredited college or university.
• At least three additional years of experience in applications development and analysis.

Option 2 – Vocational or Technical Education

• Completion of at least 156 hours of vocational or technical education resulting in certification in applications development.
• At least three additional years of experience in applications development and analysis.

Option 3 – Equivalent Combination

• An equivalent combination of education and experience, with one year of applications development experience substituting for the required education.
• At least three additional years of experience in applications development and analysis.

Required Knowledge, Skills and Abilities:

• Knowledge of computer technology, application development methodologies, and programming concepts.
• Understanding of application architecture, coding processes, and information security measures.
• Ability to analyze business and technical requirements and translate them into appropriate application solutions.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to develop, execute, and interpret application testing procedures.
• Ability to review technical specifications, system documentation, and technical manuals.
• Understanding of application maintenance, system enhancements, and production support processes.
• Ability to work independently and manage multiple support activities.
• Strong written and verbal communication skills.
• Ability to collaborate effectively with business users, technical teams, and application administrators.

Preferred Qualifications:

• Hands-on experience supporting Oracle Enterprise Performance Management (EPM) applications.
• Experience providing technical and functional support for enterprise-level Oracle applications.
• Experience troubleshooting application issues and coordinating resolutions with system administrators and stakeholders.
• Experience in application maintenance, system enhancements, testing, and production support.
• Experience serving as a primary support contact for business application users.

Work Arrangement and Engagement

• Work Location: 100% Remote / Virtual.
• Duration: Initial 12-month contract.
• Extension: Option to renew for one additional year.
• Schedule: Full-time engagement, subject to client requirements.