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IT Help Desk Technician

StrivectorFarmington Hills, MI🇺🇸United States

Why this role stands out

This on-site IT Help Desk Technician role at Strivector offers a fantastic opportunity to further develop your technical expertise and customer service skills within a reputable company. If you're a proactive problem-solver with a passion for technology and a desire to contribute to a supportive team, you'll thrive in this long-term contract position. Apply today to advance your career!

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationFarmington Hills, MI, United States
Microsoft Office

Job description

Title: Help Desk Technician

Location: Farmington Hills, Michigan - Onsite

Position Type: Long Term Contract

Job Description :

We are looking for an experienced IT Help Desk Level 2 self-starter that has a passion for delivering a great customer experience.

Mandatory Skills and Experience

  • 3+ Years experience on Level 1 and Level 2 Service Desk tickets
  • 3+ Years experience in User Account Management
  • 2-3 Years experience with M365
  • Have experience in imaging pc’s, desktops, macs, and laptops
  • Some experience on minor Laptop repairs is a plus
    • Including replacing broken screens, keyboards
  • Experience with Service Now (or other similar tool) a big-plus
  • Having experience with Group Policy is a plus
  • Passionate about delivering a great custom support experience
  • Able to successfully Mult-task and Prioritize work
  • Be able to work occasional night hours and infrequent weekend hours

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