IT Help Desk Technician

Title:  Help Desk Technician

Location: Farmington Hills, Michigan - Onsite

Position Type: Long Term Contract

Job Description :

We are looking for an experienced IT Help Desk Level 2 self-starter that has a passion for delivering a great customer experience.

Mandatory Skills and Experience

• 3+ Years experience on Level 1 and Level 2 Service Desk tickets
• 3+ Years experience in User Account Management
• 2-3 Years experience with M365
• Have experience in imaging pc’s, desktops, macs, and laptops
• Some experience on minor Laptop repairs is a plus
• Including replacing broken screens, keyboards
• Experience with Service Now (or other similar tool) a big-plus
• Having experience with Group Policy is a plus
• Passionate about delivering a great custom support experience
• Able to successfully Mult-task and Prioritize work
• Be able to work occasional night hours and infrequent weekend hours