Business Services Representative

About CFUF

The Center for Urban Families (CFUF) is a nationally recognized nonprofit working at the intersection of responsible fatherhood, family stability, and economic mobility. Since 1999, we’ve empowered Baltimore’s underserved residents to overcome barriers, break the cycle of poverty, and build thriving futures. Through our All In strategy, we combine personal accountability, holistic case management, and workforce training to drive lasting impact for individuals, families, and communities. With a culture rooted in excellence, transparency, and purpose, CFUF fosters a dynamic, high-energy environment where bold ideas and passionate people thrive. 

The Opportunity

The Business Services Representative is focused on creating and sustaining strong employer buy-in to CFUF’s workforce development and training programs. This role requires an individual with a strong sales and marketing background who is passionate about helping Baltimore City residents. Additionally, this position’s broader responsibilities include: 

1. Establishing and maintaining employer relationships, specifically related to generating employment opportunities and placements for CFUF members
2. Working across internal departments to ensure that qualified candidates are being placed into employment
3. Working with STRIVE trainers to prepare CFUF participants to build resumes and interview skills as well as assist with job search preparation
4. Coaching CFUF members one-on-one to assess employability and assist with job placement and retention
5. Attending job fairs and employer engagement events
6. Proactively identifying employment trends and working with the team to identify the best opportunities for our members
7. Documenting all employment placements and member interactions. Business Services Representative will spend a significant amount of their time either in the field with employer partners or collaborating internally with the Mobility Coaches. 

What to Expect from This Opportunity

• Research, Identify and engage with viable employer partners in the Baltimore Metropolitan area to develop a relationship to provide openings for positions within their companies/organizations.
• Organize, prepare, and facilitate monthly mock interviews process with employers’ partners for cycles of our workforce development trainings. 
• Create job leads and work in partnership with our Mobility Coaches to match with CFUF members’ skills, interests, and experiences to support positive CFUF member outcomes, job placements, and retention. 
• Achieve set number of job leads, placements, and replacements per month based on key performance indicators annual targets.
• Maintain close engagement with employer partners throughout the entire hiring process and provide follow up to ensure quality placements that meet the job requirements of the employer.
• Maintain updated records and ensure all employment placements, replacements, and retention activities are documented in the CFUF database.
• Work with employer partners to create and identify opportunities for upward mobility opportunities within their companies for CFUF members to advance and increase annual income and benefits.
• Identify and cultivate relationships with other private, local, state, and federal agencies involved in workforce development.
• Maintain quarterly employer partners convenings to evaluate successes, challenges and creating new ideas to strengthen partnerships.
• Assist with development of Employer Advisory Board.
• Maintain keen insight into labor market trends and their impact on workforce development.
• Coordinate and work on projects such as job fairs, site visits, and job shadowing with employer partners.
• Work with employer partners to create pipelines to apprenticeships creating earn and learn models for CFUF members.
• Plan and implement annual employer appreciation event.
• Actively participate in team review meetings and assist in developing strategies for CFUF members that lead to increased job placement and retention.
• Perform other duties as assigned.

Benefits: Health, Dental, Life and AD&D Insurance,Employee Wellness and 401k plans.