Deskside Support Technician

Job Title: Deskside Support Technician
Location: Washington, DC
Type: Contract
Compensation: $48/h
SECRET CLEARANCE REQUIRED
Work Model: Onsite – onsite

Overview
We are seeking an experienced Desktop Support Technician to provide hands-on technical assistance in a fast-paced, fully onsite environment. This role will support end-users with Windows, hardware, software, and basic network issues, including troubleshooting system crashes and Blue Screen errors. The technician will also handle desktop imaging, equipment setup, configuration, documentation, and issue escalation. The ideal candidate has 3 to 5 years of desktop support experience, strong troubleshooting skills, and a customer-focused approach.

Responsibilities

• Assist end-users with Windows issues, including troubleshooting Blue Screen of Death errors.
• Provide hands-on support for hardware and software problems in a fast-paced, onsite environment.
• Perform desktop imaging, setup, and configuration as needed.
• Collaborate with the team to resolve technical issues efficiently and effectively.
• Maintain documentation of support activities and escalate complex issues when necessary.
• Ensure compliance with company and security policies and procedures.

Requirements

• High school diploma or equivalent.
• 3-5 years of technical experience or training in a desktop support role.
• Strong knowledge of Windows operating systems and troubleshooting.
• Ability to handle hardware, software, and network-related issues.
• Experience working in a 100% on-site support environment.
• Good communication skills and customer service orientation.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1