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Java Production Support Analyst

V2SoftBloomfield Hills, MI🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationBloomfield Hills, MI, United States
Root Cause Analysis

Job description

The work
  • Triage, diagnose and resolve production incidents across clinical and provider-facing applications, against defined response and resolution targets.
  • Work a high-volume inbound support queue — classifying, resolving or routing each request.
  • Investigate prior authorization exceptions, tracing them from the inbound transaction through to the application record.
  • Determine whether a fault sits in in-house code or in a vendor product, and escalate with the evidence to support it.
  • Produce root cause analysis and knowledge base articles on closure.
Essential
  • SQL — Oracle and SQL Server, at a level that supports independent investigation.
  • Java and web services — reading application code, interpreting application server logs, and testing SOAP and REST endpoints with SOAP UI or Postman.
  • EDI X12 278 — prior authorization request and response, including the ability to read raw segment content. 834, 837 and 835 exposure is useful.
  • ITSM tooling — Ivanti Neurons, Cherwell, ServiceNow or equivalent, working to severity-based targets.
  • 5–8 years in application support, including 3+ in healthcare payer systems
Strongly preferred
  • Cognizant CareAdvance — hands-on support or configuration experience with the care and utilization management platform, and with CareAdvance Provider for provider-facing prior authorization. This is the single strongest differentiator for these roles.
Also relevant
  • Other commercial care or utilization management platforms — Cognizant TriZetto Facets or QNXT, HealthEdge GuidingCare, ZeOmega Jiva, Altruista, or an equivalent in-house UM/CM system.
  • Clearinghouse integration; FHIR; CMS interoperability awareness.

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